Complaint Rating:

Company information:
Thinkhost
United States
www.thinkhost.com

We wanted to change to a "green" host but guess what? DON'T do THIS with THinkhost!!! Better to stick with the ones who have a good support center and services and then just buy trees to offset. We have paid a 2 year contract with Thinkhost and when we wanted to transfer from our old hosting company we encountered the following:

1. We changed dns but we weren't able to see the website; they didn't create the marinedream account in the hosting panel only after 3 support tickets they figured out that that was the problem. But still my question how to use ftp from a program instead of a panel after 8 support tickets I still haven't heard the answer.

2. I couldn't get in the secured hosting panel for emails; they keep telling me they can get in - but hey that doesn't help me; I lost 3 days email because I kept waiting for them to solve the issue. Today I just had to go back to my old hosting company and guess what within an hour i can receive emails again.

3. When you sign up they don't tell you that you cannot upload cgi files chmod 777; tjee and i just had application that needs 777;

4. I prepaid because they said 120 days money back guarantee -> FORGET that you will get a refund! After 3 days of hassle and complaints and giving them 3 days to help to get the service in order they refused to give it BACK! They want to steal from foundations like we are in stead of just giving the money back!!!

So my point: Do not use THINKHOST and just buy trees to offset your CO2; Do not make the mistake we did to trust them and that they will refund the money if you can't use the service.