Complaint Rating:

Company information:
Direct TV
Kentucky
United States

We have a similar problem and I agree that this company has the worst customer service I have ever seen. After getting completely fed up with their lousy service and junk equipment, I canceled our service, agreed to buy out the balance of our contract so we could switch to Dish (who we are very happy with by the way), then our bank account was also charged without authorization! They claimed we did not return two of the four receivers. Luckily, we saved the tracking #'s which they used to confirm that we had returned the receivers. The problem now is getting a refund credit issued for the $126 they STOLE from our bank account. After being assured that the money would be refunded, I've had to make a second call today because we still haven't received it. Considering all the problems we've had out of this company, I would love to see a class action against them as no company would deserve it more! I once told one of their service reps (when they were trying to convince me that because one of our receiver was defective and replaced under warranty that constituted renewing the contract for another two years!) that the mafia had better business ethics than their company, and that's the God's honest truth!!! This company does not deserve to have charter for a corporation and it should be revoked!!!