Complaint Rating:

Company information:
Lowe's
United States
lowes.com

Lowes is charging for water bottles $13.99, if you return a bottle it is $6.99.I got rid of my water cooler and brought my empty bottles back and was told that they are worth nothing. They said it is not a deposit but a promotion. I paid $7.00 for those bottles and I don't care what they call it they need to return my money or give me store credit. I call it stealing.

Then to and insult to injury the customer service representative said I did not know what I was talking about because he owned a package store for many years and there is no deposits on water in Ct. My family also had owned a package store for years and if we charged a fee for a bottle we would have to return it.