Complaint Rating:

Company information:
TELUS
United States
telus.com

I received a marketing call from Telus trying to sell me another service - cable - I declined - he insisted on knowing why, so I told him I was a former employee waiting for my current service contract to run out and then was moving my business to Shaw. 5 days later I received a letter thanking me for signing up for a 3 year service contract for internet. I called the company and they insisted that I had called them and requested the service, because the marketer had made notes on my file to that effect. They offered to cancel my service immediately, for a 120.00 charge, otherwise I was on the hook for a 3 year service contract of enhanced internet access I had not agreed to.