Complaint Rating:

Company information:
Baja Motorsports
United States
www.bajamotorsports.net

I would never do business with this company again!!! I purchased this atv back in November for my kids for Christmas. When we got it home, before it was even unloaded problems started. Pep Boys forgot to give us the keys and title, we got a hold of them and they sent for a new title and took care of that problem. Next it wouldn't start any power what so ever. Pep boys said a lot of times fuses pop and need to be replaced, we had that done. Then Baja’s dealer said the cylaniod was burned up and needed replaced. It is now June 9, 2008 7 months later and Baja has not sent replacement parts to their repair shop to fix this unit, REMEMBER it is still under full warranty. Then one of their management people, Mitch called me said Sorry and the parts were on their way. Ooops he was wrong and so sorry this item has now been discontinued and they are not even making parts for it any more. HOW is this even possible, what about their customers that have these products? I have written to the consumer fraud department in Wichita Kansas and filed a complaint against this company. Because they don’t want to return my money, fix the unit, or replace this unit! But with all I have learned about Baja and their lack of professionalism, and their lack of customer service, I just want my money back anything you would get from them would probably be unable to be fixed. They even admit in their website they carry very little parts for their units!!! DO NOT BUY THEIR PRODUCTS