Complaint Rating:

Company information:
Cricket Wireless
United States
www.mycricket.com

I started to use Cricket on June 3, 2008.My plan is $35, 00 and I add international text mssg plan $5, 00.As soon I got home I've tried to send intl text, but the thing is I couldn't receive any intl text, I’ve tried to contact couple friends in another country to send me intl text again for couple of times. Unfortunately, I still couldn't receive any intl text.

I called the Customer Service (CS) right away, he said there's nothing wrong with my intl text, he said that it should be working and I have to try again. I’ve tried many times to send intl text to my friends, but still I can't receive any intl text.

I went to Cricket store in Dodge St, the CS checked my cell and she said there's nothing wrong with my phone. She suggested me if I still can't receive any intl text she'll make a trouble ticket. I said ok, just make a trouble ticket so the technical support can fix my problem. I asked the CS, how long does it take to fix my intl text, so I can receive my intl text cause I really need my intl text so I can contact my friends and family in another country, the CS said it took about a week or two. She also said that somebody will call me if it's been fixed. I’ve waited for 2 weeks, but nobody called me.

I called the CS like 4 times and I went back to the store, I got mad at her and I told her that she lied to me cause she promised me that after 2 weeks they can fix my problem. But they still can't fix my problem and not helping me at all.

I was really2 pissed cause it wasting my time, my money and my energy, I asked for a refund in 132nd W.Center, but they told me that they can't give any refund. They suggested me to do a trouble ticket again, I told them that I've already have a trouble ticket. They told me that I can exchange my cell but I have to pay $10, 00 shipping fee. I finally talked to the Manager, she told me the same that she can't give me any refund and I have to do a trouble ticket again, but this time she said she can exchange my cell without shipping fee. I told her, I don't want that, I just want to end the service cause Cricket was not helping me as a customer and the service was really2 poor. She said if I want to end the service I just have to disconnect the service and she didn't say sorry for what the Cricket has done to me, not even once! What kind of service is this? I have to pay $78, 86(cellphone+activation fee and other taxes) and Cricket is not really helping me at all, they’re not even trying to help! And she (the manager) told me too that there's nothing she can do about it. "Hello, there's nothing she can do about it?" Of course there is, Cricket should better give a good service to the customer, maybe the staff never get trained well of how to work in CS and how to work in cell phone business. Loyalty customer is the most important thing. But they're not helping the customer at all and didn't offer the best solutions to all customer's problems.

Why using CRICKET??? So, everybody out there, DON’T EVER USE CRICKET!!! Cause they lied all the time, not helpful and BULLSHIT!!!