Complaint Rating:

Company information:
Vonage
23 main street
Holmdel, New Jersey
United States
Phone: 7325282600

The equipment did not work, I called to cancel several times, only to be transferred around and disconnected, after 6 months of this I finally got to speak to an actual person, I told him what was going on,and that I was canceling my service. He said it would cost me $131.38 to cancel the service I was so fed-up by this time, I said fine, he then gave me my cancellation # and said he was pushing the deactivate service button. I thought my nightmare was finally over, 2 days later I got an email from them, titled opinion survey so I opened it and read it,they were thanking me for remaining a valued customer. Needless to say I called them back this lady said it was an oversight and they would have it corrected within 24 hours, well I got curious and called my bank to see if he took the $131.38 cents out of my bank account anyways, he didn't, instead vonage took $218.98 cents out of my bank account for disconnection fees. I did NOT authorize that much, every one there lies and steals. There are no work ethics, the company needs to be shut down.