Complaint Rating:

Company information:
Pep Boys
United States
www.pepboys.com

Pep Boys gypped me out of $75 and I want my money back. I took it there for computer check because my engine light was on. I wanted to know what was wrong with my engine. They said they would put it on the "machine" and tell me what the matter was.

All I got for my money was I needed four new tires and I needed to replace my belt. I asked about the engine light. "You need a catalytic converter. We don't do that repair here."

"Well, what about my doom light that stays on or the car door 'open sensor' when all the doors or shut draining my battery. What's causing that? And I have to replace the coolant in my overflow tank. What's causing that?"

He just looked at me. And went back to where my car was.

Later, someone else came and told me my car was ready. On the way home, I kept hearing a ping under my hood. Checking up under my hood, I saw they left a rag. Next day I consulted another garage was I told I needed a water pump that's why I had the noise under my hood and was loosing fluid.

Pep boys personnel are not very courteous either.