Complaint Rating:

Company information:
WaMu
United States
wamu.com

In recent months, we like many Americans have been suffering a huge financial challenge. Rather than use a credit counseling service, we have managed to negotiate payments and close all our credit cards ourselves with the same outcome proposed by the counseling services...except for WaMu. They refuse to negotiate, and refer you to Money Management.com, or Springboard. Or even funnier, their WaMucanhelp link. Like many other complainants I've read, the individuals we speak to are robotically scripted CSR's, with little or no ENGLISH language skills, and the "supervisors" we are referred to be a joke. They all say to call back in a few days, as if by magic, the aging on our account will force them to negotiate with us themselves, while all along our account racks up additional fees. So far the outcome over 2 weeks has been none. Now the funny thing to me is that while most companies are seeing the need to negotiate terms, due to the economy, this financially troubled bank would rather force their customers into a corner.