Complaint Rating:

Company information:
british airways
1250 bellfloeer blvd
Los Angeles, California
United States
Phone: 2133275953

on may 25 2008, i flew back from madrid on british airways, arrived at lax, and noticed my guitar case was crumpled. The BA counter was closed. I tired of waiting for them to open and looking for someone to help me and went home, called the BA 800 number right away, and was told to file a complaint online and did. I was given a reference number and told I'd be contacted by email. 6 weeks later I get an email from PETE TAMBURELLO telling me they will be in contact. 4 weeks later I get an email from PETE TAMBURELLO with instructions which I followed; fax relevant documents. 5 weeks later I get an email saying I have to get a property irregularity report- I call the BA 800 number, they say my online reference number is the same number. Now PETE TAMBURELLO emails to say without the property irregularity report from the airport at lax or they won't honor the claim. The clerks at lax won't give me a damage report form or number because I already have an online reference number and because it is now august and not may. It is august and british airways has not paid for my crushed guitar! DO NOT FLY WITH BRITISH AIRWAYS WITH MUSICAL INSTRUMENTS!