Complaint Rating:

Company information:
Blockbuster
United States
www.blockbuster.com

I was tired of Blockbuster using my checking account as their own IOU fund (no late fees means they help you buy the movie when it is late and if you bring it back within 10 days...you get a store credit but not a refund), so I decided to cancel and switch to netflix. I deleted all the movies in my Q and returned the last of my movies.

I tried to cancel my membership at the store but they said Blockbuster Online is a different division of the company. I had to cancel online. So, I went home and cancelled. The next morning I checked my bank account and discovered that Blockbuster charged me $61 for the movies I turned in 12 hours earlier.

They won't resolve the issue saying that I am no longer a member and am not eligible for in-store credit. So, I get to keep 3 crappy movies that cost $20 each. Their previously viewed movies sell for 4 for $20. Go figure!!! The only positive I can think of is that there is a reason why their stock is about $3 a share and with this kind of moronic management, they will hopefully go bankrupt soon.