Complaint Rating:

When we refinanced our home our loan was with litton loans then they sold it to asc. We got behind in our house payments as my husband had been unemployed for almost 4 years. So they said they would try to do a loan modification but it was taking them for ever and in the mean time they were tacking on fee after fee. So we put our home on the market to sale. It was up for sale only three weeks and it sold. Now we need to do a short sale and these people are dragging their feet. And has told us it would take another forty five days for them to make a decision. Now we are in jeopardy of loosing the buyers. We have been working on this now for a month. And we are no closure . They kept saying they didn't have the papers; our realtor and the escrow company faxed them everything five different times; before they said they finally got them. These people are robbers and need to be stopped. Isn't there anything that can be done. They are in the mean time just raking up fees right and left.