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Continental Finance Mastercard Complaints - These people don't want to help you

Review all Continental Finance Mastercard complaints

Continental Finance Mastercard

Posted: 2007-10-09 by Sherri [send email]
These people don't want to help you
Complaint Rating:  100 % with 3 votes
They do want to separate you from your money, however.

I had no problems the first three months, learned the hard way about paying with a check and then started paying with a debit card. Until two months ago, before I even tried to use it, the automated system tells me that the debit card I used prior is not valid. Uh, it worked just fine right before and five minutes after the call. Same thing with my husband's account. That way, you are forced into paying with a check, hence the seven day hold on your funds and bogus fees added.

Another new scam they have going is that when you go online to pay by check, doesn't matter what time it is, it will not allow you to schedule until the next day. In my case, the next day was a Saturday, which is not even a bank business day. They did manage, however, to report to Experian the same day, that my card was overlimit due to their fees they tacked on the same day. I did fax a letter to the Delaware AG, as well as the contact person listed on the BBB site, and I noticed that the fees were reversed and my account closed as I requested.

If you don't have great credit, but not horrible (mid 500s to low 600s), there are much better options out there..Orchard, Merrick, even Tribute Mastercard (who raised me from $300 to $1000 in one year and I have never paid a single overlimit fee/late fee, nor do I get charged for paying online).

Stay as far away from Continental Finance as you can. For the headaches, the $10 a month, and the constant autodialed "reminder" calls, they are not worth it, especially for a card you can't get cash from or use at a gas pump.
Comments United States Business & Finances
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Comments

278 days ago by Rob [send email]
I'll respond to the payment hold listed in the first paragraph. Continental does have a 7 day hold on non guaranteed funds (checks) but the amount is immediately deductred from the balance on the account. You DO NOT pay finance charges on the payment while it is held, you certainly will not get a late or over-limit fee while the payment is held.

Folks, if you are going to post negative things about a company, please get your facts straight. Continental Finance has nothing to hide about there product or how it does business.
150 days ago by Bren C. [send email]
i got my renewal card. i called the number to speak to a rep to close the acct. was prompted by the phone menu to activate my new card. i did nothing and was finally told by the automated system to press a certain number to cancel the acct instead. i did that. i was not given a conf. no. or anything. i received a statement soon after w/the renewal fee. i called and got a rude woman who gave me her first name. i asked if she had an employee i.d. no. so i could atleast have someone to ref back to because by this point i can see what sort of mess i'm dealing with. i was very nice. she talked over me..any time i would open my mouth..she would try to rush me off the line. she said she can "try" to put in a request for me. i told her about the cancelling of the card and she aid.."must have been a glitch"...that's not my problem...and this shady co. isn't going to make it my problem. unfortunately, one bad divorce and my credit needed to be built up again or i wouldn't have opened this acct. i work for american express..we all have our complaints, but this co. takes the cake. i have a feeling my next call will be escalated and so on. i am fully aware of the program. i will probably end up paying more on my cell minutes trying to fix an issue that i didn't cause. all this rep kept saying is how, even if my acct is cancelled, i must still pay my balance. DUH!!! that's all she kept repeating like a robot in her sarcastic tone. for the prev person referring to the comment as "folks"...if you don't work for the company, u should. u would fit right in. if that company treats it's customers like this..i can only imagine how their employees are treated. some co. i would not be proud to defend OR work at. defending a scab co. like this one just shows any supporter's lack of integrity as a person.

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