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Thermo Thin Plus with Acai Dietary Supplement Complaints - Required a return or cancellation form but are still paying for an unrequired product.

Review all Thermo Thin Plus with Acai Dietary Supplement complaints

Thermo Thin Plus with Acai Dietary Supplement

Posted: 2009-06-26 by   Walter Kelly
Required a return or cancellation form but are still paying for an unrequired product.
Complaint Rating:  93 % with 60 votes
Company information:
Global Health Solutions Inc.
3 Elray Avenue
Dandenong, Victoria
Australia
Phone: +61420839922

Was un-aware of any ongoing payments as the product in question ie; 60 CAPSULES-THERMO THIN PLUS offered a free supplement trial, requiring payment of postage and handling ie; $6.54 only.
I was then notified by E-mail of a fail ongoing payment that I was un-aware of and if I need to cancel and return the product to request a return address application . I replied for such applications and have not recieved any, but are still being charged with the latest charge of $78.33 on 26/06/09.
I need this matter resolved as there may still be further unauthorised payments deductions from my account. thank you, Walter Kelly.

Thermo Thin Plus with Acai Dietary Supplement

Comments Australia Diet Products
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Comments

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 142 days ago by   t.s.c -2 Votes
i have just recieved a three month supply of thermothin plus which i did not order so no doubt i will have been charged for them. This is not right so i want to return or cancel this apparent order
 138 days ago by   Connie Regan 0 Votes
I would like to try the product.
 138 days ago by   Connie Regan 0 Votes
I don't mind about the complaint
 136 days ago by   irish mist 0 Votes
Hi Folks. I too recieved a 3 months supply which i did not order..bit of a shock to my credit card and me.
I was charged for them so i e-mailed them back to know how this happened with out my knowledge.
No E- mail or refund as yet.
 136 days ago by   dmrangitakatu 0 Votes
I too have paid for a trial bottle and within a matter of a week they have taken $200 from my credit card. Does anyone know how to stop them from doing this? Help Please
 130 days ago by   Poulson M 0 Votes
I have been trying to contact the company from New Zealand. The only contact information supplied was an email to which I have not received any response.

No address, No phone number and no acknowledgement.

M Poulson
 130 days ago by   Poulson M +1 Votes
I wanted to try the 14 day trial and sought to do so from what I thought was a NZ website.. However it was a website in the states and I only found out when the cost was double.
I have been trying ever since to cancel but I cannot get any assistance.
No responses are coming to my emails and notes on the website.
I feel very upset by my treatment and I am concerned that I cannot cancel this order I dont want any charges on my card.
 129 days ago by   caseyjsheehan 0 Votes
I have just ordered the trial size of thermothin plus a couple weeks ago and have not received it. I have tried to contact them so many times but have either been disconected immediately or it just rings & rings.
I don't know what to do?????? I have been told I need to return the order within a certain time frame or I will continue to be charged.
 128 days ago by   Fort123 0 Votes
I emailed them telling them I would like to return it because I am allergic to one of the ingredients listed on the pack and they came back to me with a 'that's okay' type of response with no further action required from me. I will be interested to see if they stop taking money out of my account - somehow by the sounds of it I doubt it. What a bunch of crims!
 126 days ago by   vba 0 Votes
i have just recieved a three month supply of thermothin plus which i did not order so no doubt i will have been charged for them. This is not right so i want to return or cancel this apparent order. Does any one have the address to retrun the product. I have no email, no phone no., and no address. Please help.
 122 days ago by   AAA121 0 Votes
I have just recieved more of the product that was not ordered. I have sent email to cancel any further orders and advised them due to these complaints that I have just discovered that non complaince with my request for cancellation of the product and any deductions from my account will result in a formal complaint to the Department of Fair Trading in my State. The Department of Fair Trading have signficant powers to intervene with frauds or scams when they recieve information and details of the problem.
 120 days ago by   Haileyf 0 Votes
OMG...if i saw these statements i wouldn't have gotten into the mess i am in now.
I have been charged a total of $267.61 yesterday for these capsules. Yet it said it was for a free trial. I have emailed them 3 times to cancel and a request for a confirmed cancellation and i wanted a refund for my money as i don't want them and because they just took the money a day ago i figured they haven't shipped it.
I am hoping this will turn out well as i haven't not heard anything from them. AT ALL. Yet when i went to order they called me a few minutes after. So quick to get us signed on but lack the ability to cancel on request. Please, Please anyone have solutions for this problem? I don't even have a number or fax for them as it is not on their website except for an email.

Please help.
 117 days ago by   marie-a 0 Votes
I have had the same problem i have tried to cancel my subscription and have no response to emails. The lady that rung me intally said that i would be sent details if i wanted to cancel and how i could do it but i have had nothing. Has anyone worked out how to solve this problem please email me at marieaddison@hotmail.com
 114 days ago by   Ariela 0 Votes
I really want to try these capsules and think they look great however i only intent to use them for a maximum of two months. Is that possible or will they just continue to bill me forever?
 113 days ago by   rainyday 0 Votes
Anyone been contacted yet?
 113 days ago by   rainyday 0 Votes
I have sent 5 emails and still no response! is this a scam? I am terribly stressed as I do not have the money to continue funding the product. I only paid for the trial yesterday and the transaction has gone through but I wrote to them and asked for a cancellation immediately. I dont even care that I paid delivery. I would rather not have the product then be charged monthly! this is very stressful.
 113 days ago by   rainyday 0 Votes
WAHOO!!! i just got contacted via phonecall and they have cancelled my account!
there is hope people. Be persistent. Email them a lot!
 112 days ago by   caseyjsheehan 0 Votes
Me too!!! and they confirmed that they received the rest of the product that I returned and they that will not bill my card again!!
lesson learned!
 110 days ago by   neza 0 Votes
There we go... this is from their terms and conditions :

Start your FREE TRIAL today and you'll receive a full one-month supply of ThermothinPlus™ free of charge, only paying $4.95* for shipping and handling. This gives you the opportunity to try ThermothinPlus™ for 14 days*. If you enjoy ThermothinPlus™, simply do nothing and you will then be billed for the first month, at the retail price of only $59.95 at the end of your 14 day trial period*.

You will also be automatically enrolled into our convenient VIP Club Auto Ship Program to ensure that you will never run out of ThermothinPlus™ in the future. As part of the VIP Club Auto Ship Program, your credit card will be billed one month from this order date - for a 90 day supply, you will then receive a fresh 3-month supply of ThermothinPlus™ for only $101.92 (a $77 savings) plus Shipping and Handling. We will then continue to bill your card every 90 days to ensure your supply will never run out.

It is, however, good to hear that it is possible (though very laborious) to cancel.

Have the pills worked at all for any of you guys? I have ordered my trial a few days ago, and am quite curious about the results. They have had some good reviews, but I'm still a bit skeptical.
 109 days ago by   Kim Coton 0 Votes
I am concerned that I have read these - i have just ordered a trial pack I do not want to be billed for future amounts just incase this product does not agree with me - can some let me know how I can stopped being billed for the future amounts.

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