Complaint Rating:

Company information:
Chrysler Financial
PO Box 9223
Farmington Hills, Michigan
United States
Phone: 1-800-556-8172
www.chryslerfinancial.com

I had made a payment by phone on my daughter's Dodge Neon. I usually made the payment on the internet but on that particular day, their internet site wouldn't let me make an on-line payment. The payment by phone was for $250 plus a $7 Western Union fee. A couple of days later I attempted to withdraw money from a local ATM machine and the transaction could not complete because apparently my balance in the back didn't cover the fairly small amount I was attempting to withdraw. After speaking with my bank I discovered that Chrysler Financial had taken not only one payment as I had authorized, but they took TWO PAYMENTS!! They also took another $7 fee for the second $250!! I figured this mistake would be an easy fix so I called Chrysler Financial on Monday (2/25/08) and after speaking with about 3 different representatives, they did admit that they had taken an extra $257 out of my bank and they would refund me the money...via regular mail!! I told rep after rep that if they could suck my money out of my bank in a matter of minutes for a payment on that car then since they had now made a mistake, they could automatically put that money back into my checking account. These people are extremely rude and uncompassionate! I pleaded with them that that $250 was basically my gas money that I needed to make sure I had enough to get me to & from work until the next pay period. They don't care! One lady even laughed about it and refused to allow me to talk to her supervisor stating, "What's wrong lady, don't you want to talk to me?"...in a very smartass way! The last "supervisor"?? I spoke with told me the best he could do for me was to send me the money via FedEx. I defeatedly agreed to this. That was Monday, this is Saturday morning...and guess what...no check! The last time I called Chrysler Financial was on Wednesday (2/27/08) when I was informed that the check had been sent out via REGULAR MAIL and then the customer service rep added that I should feel free to give them a call back if the check hasn't arrived within a few more days.....why should I bother calling them ever again....they do absolutely nothing to help, laugh at you when you feel helpless and LIE!!