Complaint Rating:

Company information:
Papa John's Pizza
United States
www.papajohns.com

Wow I can't believe that I am writing this. There is an old saying that states; "Screw me once shame on you but screw me twice shame on me." Ever heard of this?

Well, I want to tell you about Papa Johns Pizza. I am starting to think that it may not just be a bad store but maybe it is the concept of the entire company.

Some time ago I was on my way out of town to a meeting and there was a Papa Johns Pizza close to where the meeting was going to be held. I ordered the pizza from my cell phone so it would be ready for me to pick it up soon. First, I almost did not find the place. There was no sign to be seen from any street. I found out later they were remodelling the building and all of the signs were removed. I still think they could have had some kind of signage. Anyway I picked up my pizza and left. When I got to the meeting there were two others that I was meeting. I said lets go ahead and eat the pizza before it gets any colder.

This was cool and so was the pizza. This was the worse pizza I think any of us had ever eaten. Will a couple days later when I was entering my receipt into my ledger I thought, you know I really should complain to someone as that was really bad pizza. So I called and talked to a manager that pretty much in short words told me to take a hike. I was told that if I wanted to come by sometime they would give me a new pizza free of charge but I told him they were 50 miles away as I was there for a company meeting and would not be back in that area anytime soon. So, I found a district office phone number and called them.

They at least acted like they cared and sent me a coupon for a large pizza of my choice.

Well when I got the coupon it was for store completely out of my area, so I called them back and they told me that was the only coupon they had and if I had any trouble cashing it in to let them know. So today I ran across the coupon again and decided that Pizza sounded good. So I asked the wife to call and order the Pizza. She did and told them it was a free coupon from the corporate office. They said no problem but could be paying $1.88 for the delivery. My wife asked me this and I said sure that would be fair with the high cost of gas. Then a few minuets latter we received a call back from the Papa Johns store and informed us the manager said no way were they delivering a free pizza even if we offered to pay $2.00 delivery.

So I thought for a minute and then called the store back and informed them I would be there in a couple of minuets to get my free pizza. When I got there I was treated like I had done something wrong and when I asked to speak to the manager I was told he was too busy to talk to me. So, here is a classic story of not just bad customer service but what I would classify as NO CUSTOMER SERVICE!

Needlessly I will never order another Papa Johns Pizza again and I will do everything I can, to tell as many people as I know this story so they too will know what kind of a company this really is. If I already had a problem with the company wither it was from this store or not I think that since I offered to pay $2.00 for the delivery that the store manager should have done everything he could to make sure I was happy with the service. And to make things worse this pizza was as bad as the last one. We ordered pepperoni and black olive on just half the pizza and we counted the black olives and there were only 8 pieces of black olive on this pizza!