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Papa John's Pizza Complaints - The worst service ever!

Review all Papa John's Pizza complaints

Papa John's Pizza

Posted: 2007-05-18 by Nita Frye [send email]
The worst service ever!
Complaint Rating:  0 % with 1 votes
I ordered 3 pizza on May 3, 2007. I and my family waited over an hour for delivery so I called them again and was told the order was not put in right and the manager wrote down the wrong number to call back on. But, they had the correct address? I had 2 kids that were diabetic really in need that's why we ordered out. I thank this was very bad customer service and if they can't get the information correct than they are not in the right job. When I asked the employee who answer the phone where was the guy that took my order he informed me he had went home. The worst service ever!

Papa John's Pizza - 4106 Mt. Vernon Ave - Alex.,Va. 22305
Comments United States Restaurants & Bars
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Comments

560 days ago by Your Mother [send email]
People make mistakes... especially in someplace as hectic as a pizzeria. It's your fault for leaving your children's health in the hands of pizzeria employees. If your kids were really desperate then you should have taken your lazy ass to the store to buy them something to eat. No where in your B.S. complaint does it say someone was rude to you. They made a mistake and then they corrected it. There are many people in this world that go hungry everyday. I don't feel bad for you. Get a life.
133 days ago by Laurel [send email]
As assistant manager of a Papa John's Pizzeria, I've heard your tale before. An hour delivery time is reasonable during a rush time for the following reasons:

You call, place the order. Takes between 30 seconds to 1.5 minutes usually.

Busy periods, pies may be on the screen between 15 and 25 minutes before being made.

Oven for 6.5 minutes, cutting/garnishment usually takes between 5 and 10 seconds.

Pizza may be on the heating rack for 5-10 minutes before being taken by a driver, which, depending on where you live could be as many as 20 minutes on the road.

I'm sure during a busy time you were quoted as such, although CSRs do make mistakes and rushes happen very suddenly. Management gets just as frustrated with CSRs as you do. Do you think we enjoy listening to people complain about our services? Yell at us as if we've intentionally delayed their food?

For the record, the comings and goings of my employees are none of your business. If you had asked that at my store, I'd have told you such. In a kinder, more customer-friendly way, though.

I apologise for your poor experience, although, as the above commenter has stated, it's unfortunate that you're not responsible enough to have given your children some crackers or juice before they lapsed into a diabetic coma.
133 days ago by Thomas [send email]
Sounds like bad parenting. What is your address, your kids should be taken away from. Blame the poor pizza place over yourself. Next time, I hope your kids die from it.

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