Complaint Rating:

Company information:
3051 Kinzel Way ZIP 37924
Knoxville, Tennessee
United States
Phone: 673-4267

I had an appointment for my granddaughter to get her 1st. birthday pictures done. And I was like 40- 30 min. early. My appointment was at 10:30 am. Anyway I had my youngest daughter with me, and she said mom I thnk Rileigh need s to be changed.(her diaper) I toldthe lady that I would be right back and I was sorry.She had a green drape down and I asked my daughter if she would ask the lady to please change it cause I didn't want that with the birthday background because it didn't match my granddaughters dress. And while I was gone to the restroom my daughter said that the ladygot mad about it . Then
when we got back to get started she acted like it was a bother. If I would ask her a question. Then after the session and it was time to view the photo's she kept presing me to buy this package or that one. I said would it be alright to see a cheaper package. Then I asked her if they could put all the poses on a disc and I could order more later. She said well we don't have any we are out, we are going digital & I said oh, that is the same thing they told me at christmas. So I said well could I just order these poses 012 02B R0228 & 012 03 C R0337 because I like them the best and I don't have alot of money right now. She kept saying well you have till Sat. then you can get none of them. She said yo can't use this 20% off coupon if you don't order more picture today, I said oh. I have a club mem. card. I don't know what was wrong with her.
We were as nice as we could be. I just felt like I was being a bother to her. She couldn't even smile. Hope to hear from you soon.I have dealt with Wal-mart picture studio since my girls were little because the prices are affordable. My oldest is a mom & she is 18 1/2 yrs. old my youngest is 17 yrs. old. Thank you for your time. I have never been treated so rudely.