Complaint Rating:

Company information:
AT&T Wireless
Calimesa, California
United States

I have so many dropped calls at my house that I or any of my friends that have AT&T have to use my land line to make calls or call people back when they call on our cell phones. There is a cell phone tower which is visible from my back yard that does belong to AT&T and we still have horrible service from them. We still have several dropped calls; most of them are from our home but we have dropped calls in all kinds of areas. (Most of the time it happens on urgent phone calls of course!)
Cingular/AT&T’s customer service has very few competent people working for them. I have run across a few nice knowledgeable ones but the majority of them are lazy. Most of them cannot answer questions nor do they have the brains to think about asking someone for help or consulting a manual to find an answer. I have been told one lie after another as to why we are having dropped calls.
A supervisor was supposed to go over my bills showing several months of dropped calls and call me back on a certain day. He never did. I have been playing phone tag with him for 6 weeks. When I do catch him on his cell phone, he is always very busy and has to call me back within 2 hours and never does. I have complained to other supervisors but they can’t do anything since he started working on this for me so they send this jerk an email because he is in a different AT&T office. I have tried buying new phones and I still have the same problem. It is there crappy service at least in the area that I am living in. (Where AT&T advertises the fewest dropped calls). I have had them when they were originally AT&T before they became Cingular and then AT&T again. The service was better when they were first AT&T, when I first had them with dropped calls now the level of dropped calls is just unacceptable.
We are being held hostage by AT&T until our contracts are up. I want to leave them because they are breeching their end of the contract and not supplying the service that they advertise and I refuse to pay the early termination fee so if I don't pay it they will ruin my credit.
They are holding me hostage...AT&T is a corporate terrorist in my opinion and they should not make it so hard to get out of your contract when they can see for themselves how many dropped calls are on the bills that they mail out to you and expect you to pay!!! IF YOU ARE CONSIDERING AT&T FOR A WIRELESS SERVICE DON'T DO IT!!!