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1.5 23 Reviews

The Honest Company Complaints Summary

1 Resolved
12 Unresolved
Our verdict: If considering services from The Honest Company with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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The Honest Company reviews & complaints 23

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Newest The Honest Company reviews & complaints

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5:23 am EST

The Honest Company disappointed

What happened to you, The Honest?
This used to be a great place for buying good-quality items. Now it's a total mess.
My last three times were terrible and I would give you one more shot, but I'm afraid I won't do it anymore.
Now your items have a poor quality, last time I got a wrong order. It seemed that I just received someone else's one.
I have been trying to figure it out since last Friday, but haven't succeeded.
I am very disappointed, it was one of my favorite websites :(

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3:47 am EDT

The Honest Company Don't subscribe –waste of money

I ordered some samples of baby production from the company www.honest.com. I was really shocked, when in the end of the month it turned out that these jerks started to take money from me. They took money for the order, but later they charged me for something else. I have no idea for what really. I sent emails, but these jerks didn’t reply. I wonder if there are people, who face the same problems. What measures do you take in order to stop it?

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12:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Honest Company Continuing to autobill after multiple cancellations

This is a complaint about The Honest Company -- the company backed by Jessica Alba that markets baby products. My wife signed up for a monthly subscription package and, in February 2012, decided to cancel the subscription. It is now May, and we are still having baby products autobilled and autoshipped despite my wife talking to them on the phone each month and being told that the cancellation was being taken care of. The Honest Company is, unfortunately, most dishonest in their business dealings -- do not subscribe.

Read full review of The Honest Company and 3 comments
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intune
Chandler, US
Aug 30, 2014 11:01 am EDT

I got the sample pack for my daughters neighbor she just had a baby
for 5.95. I made the mistake of joining the Company to get the sample I did not read the fine print to cancel in 7-days and 35.95, 39.95, and 79.95 was taken out of the checking account. I had just got paid and paid all my bills and down to paying my auto Insurance and buying groceries and the money was gone. I called them up and explained I did not realize I was getting billed for joining their web site for a sample I paid for and I did like the sample but not the fees or had no choice what was in the box because we did not need baby things. They have so far cancelled my membership refunded half the money. They did have fed-ex pick-up the box the next day and I was told when the box is received the rest of the money would be refunded. I am just not happy with how the company tries to tricks you into buying a sample pack, they have your credit number and just take money out of my account, It is not a Honest Company until they change this way of doing of doing business. A person fills tricked, it is a turn off, and a person fills stupid for not reading the fine print. Screwed and violated after the money is taken out their own account. I won't be back, and will not tell people about the Company if I do it will be a warning. I still see the ad pop up on the computer for the sample and I just cringe and hope I get the rest of my money back. Awful feeling...

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K.Grant
LaGrange, US
Oct 30, 2013 8:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have same problem with (Dis) Honest Company continuing to deduct $70.95 and $35.95 EACH month from my bank account despite my pleas to stop via email and telephone calls. I am further outraged that I was blocked from sending emails to them. I got a month and then explained became unemployed- the amount they take is over 1/6th of my total income at the moment! They have no mercy and their products are grossly overpriced.

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hogharleyplaya
Lubbock, US
May 05, 2012 3:07 am EDT

yes my name is eddie, and i keep getting mail from these companies that i won money, like north american award center, n some other, ect..., i wish somebody can put a stop on these companies and not talk about it and do some thing two these ripoff companies, that all i have to say because i really piss.thank to all yal thieves out there.

The Honest Company Customer Reviews Overview

The Honest Company is a popular online retailer that offers a wide range of natural and eco-friendly products for babies, kids, and adults. The company was founded in 2011 by actress Jessica Alba and has since gained a loyal following of customers who appreciate the company's commitment to transparency and sustainability.

Overall, The Honest Company has received positive reviews from customers who appreciate the quality and effectiveness of the products. Many customers have praised the company's commitment to using natural and non-toxic ingredients, as well as its dedication to sustainability and social responsibility.

Customers have also noted that the company's customer service is excellent, with friendly and helpful representatives who are quick to respond to inquiries and resolve issues. The company's website is also user-friendly and easy to navigate, making it easy for customers to find the products they need.

Some of the most popular products from The Honest Company include diapers, wipes, baby formula, and personal care items like shampoo and body wash. Customers have noted that these products are effective and gentle on sensitive skin, making them a great choice for families with young children.

Overall, The Honest Company is a great choice for anyone looking for natural and eco-friendly products that are effective and affordable. With a commitment to transparency and sustainability, this company is a leader in the industry and a favorite among customers.
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