Complaint Rating:

Company information:
The Helman Group
Menomonee Falls, Wisconsin
United States
Phone: 262-798-5310

We received The Helman Group Model CFF-930 Chocolate Fondue Fountain as a 2007 Christmas present. First tried to use it July 26, 2008. Motor turned too slowly to adequately lift the liquid, then quit entirely.

Called the Helman Group July 29, 2008. Customer no-service rep admitted motor and/or gears were defective. He informed me the model was no longer made. Also informed me the warranty was 90 days from date of purchase, which although bogus, we understand.

I suggested we would pay the difference for the newer, upgraded unit. In all fairness, he did try to resolve the situation with his superior(s), but no go. Therefore we have a brand new unit that is going in the trash.

Do not purchase anything from the Helman Group, www.helmangroup.com; they do not stand behind their product!