The Fitness Edge of Fairfield CT, has the rudest staff and management of any fitness center I have ever been in. The management there has created a hostile and unwelcoming environment.
Has to be one of the worst Gyms ever. There are all kinds of hidden fees that they bill you for. I have been trying to cancel my contract from the moment I joined the gym.
I work for a bank where I see numerous customers with the same problem. The use your debit card as a form of payment and if you have more than one membership they post both amounts at the dsame time. When this happens the system will sometimes reject one of the payments seeing it as a double posting. That being said fitness edge then charges you a "bounced payment fee" and this is a known problem with them and they are aware of it but they will not find a solution to help their client. I think this is poor business and their customer services reps are deceitful and could care less that their company is taking customers money for something beyond their control. the also re-enroll you automatically after ypur contract is up and if you don't send them a CERTIFIED letter telling them to cancel your memvership your stuck for another year of headaches. They will also tell you anything to enroll you and then not stand by their word. We have dealt from employees at the facilities to the head of their marketing department to resolve these issues with no result. I think ther should be some kind of investigation as to how they process payments and what exactly signing that dotted line entails. I think people are being scammed into these contracts and count on the fact that most peoples don't read the fine line.
The cancellation policy is burdensome (30 day written cancellation to ABC Financial in AR - 30 days before your next billing cycle date, so you could end up paying for two months of unwanted membership if your timing is off) and watch out for the "Annual Club Enchancement Fee", that they will charge you if the due date for this fee falls within the 30 day cancellation window. They are very accomodating to sign you up, but make life extremely difficult to cancel your membership.
Date
437 days ago by S. Martin 
