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Fatwood Firestarter
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www.fatwood.com
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5.0 2 Reviews

Fatwood Firestarter Complaints Summary

2 Resolved
0 Unresolved
Our verdict: With Fatwood Firestarter's perfect complaints resolution rate, you can expect exemplary service. However, it's beneficial to read beyond the numbers. Explore detailed customer reviews to understand the context behind their success. Familiarize yourself with the full range of services offered by Fatwood Firestarter and prepare clear communication for any interactions. Keeping a personal record of your dealings will help you navigate their services effectively and ensure your satisfaction with their performance.
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Fatwood Firestarter reviews & complaints 2

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5:49 am EDT
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Fatwood Firestarter did not receive my order/company does not respond to calls

I placed an order for a box of fatwood online and paid by credit card. The item was charged to my account. That was on April 9, 2012. Today is May 1, 2012 and i have not received my order. They do not respond to emails or phone calls. There is no tracking number on the web site.

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martyb
Glide, US
Sep 24, 2012 10:25 am EDT
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I also ordered a box of fatwood from this company and it was on Sept 2, today is Sept 24, 2012 and I still have not received my order, and I have called their number and no replies back as yet. I have sent at least 6 emails and no reply from them. I just called my bank to see if I could get my money refunded and they said no because I paid with a debit card. So I am out $69.95 and I just dont know what to do now.

I bought from these people 2 yrs ago and I received my fatwood in 3 days, and I even got to talk to them on the phone, in person. They were in Grants Pass, Oregon then, now I see they have moved to Shasta in California. A machine picks up, a voice says leave your detailed message and we will get back to you. I have done that and no one ever calls me back. I am going to leave a complaint with the BBB office after 30 days, but I dont think I will see any of my money. I am out of luck and dont know what to do now.

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11:35 am EDT
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Fatwood Firestarter Please use caution when ordering from this company

I ordered and paid this company for 40 pounds of fatwood.(used for helping to start fires in fireplaces)It was the second time I ordered from this company. My address was somehow incorrect (honestly it is hard to tell who made the error-the company or the shipper-UPS)The package was returned to the company. I tried to phone MANY times, left a message and never received a return phone call. I emailed several times - ONCE getting a reply, that explained that after they deduct shipping costs (both ways) I would receive a refund in the mail(given that it was already spring I no longer needed the product.) I emailed back and explained that the shipping to me had already been paid by me-it was included in the order. Given how hard I had to work to contact them in the first place I suggested that we split the return shipping. That was the last contact we had. I never received a refund or ANY responses. They have my money AND my product. I think to treat a REPEAT, really any customer this way is shameful. I have contacted the BBB and the company has ignored them as well.

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MSYVONNE63
Browns Mills, US
Jul 29, 2016 3:31 am EDT

I ordered bulk fatwood (20#'s) on May 2, 2012 and was charged for it on my debit card. The website states approximate shipping times. It has been exactly 3 weeks and still no delivery of product. I have sent the company an e mail and placed 6 phone calls to them regarding this. My email and phone calls have not been responded to and the web site no longer publishes the phone number. Please help, as I now want my money back but there is no viable way to know if my request will be honored. DO NOT ORDER ANYTHING FROM THIS COMPANY!

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digs
Battle Ground, US
Jan 03, 2013 6:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I figured I should update this...after leaving a series of nasty calls and emails, I got my Fatwood a few days later. Then about 6 weeks later I got another box of 50 lbs in the mail. Perhaps is was a gesture for the inconvenience, perhaps it was another example of them being disorganized. Who knows?

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Barleymash
Warwick, US
Jan 02, 2013 4:52 pm EST

Yeah, this company needs to be exposed. Last year it took them nearly two months to get me my shipment. I thought it was a fluke; at least I received a package. This year, it's been two months already and no response to six phone calls and two e-mails.

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digs
Battle Ground, US
Jun 28, 2012 1:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered 50 pounds of Fatwood 3 weeks ago and have just started the emailing and calling process, Seeing these complaints doesn't give me much confidence. Luckily, I used my Amex card and they tend to side with the customer, so I'm confident I'll get a refund if push comes to shove. I'd much prefer the fatwood. I will say this, If I have to jump through all these hoops...I will make sure that every forum I frequent, which consists of tons of Gun, Knife, Camping, Prep and Survival sites (easily 20+ sites..and all the biggies..GlockTalk, AR-15.com, BladeForums etc), knows how The Fatwood Company operates.

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TMos
Portsmouth, US
Jan 23, 2012 9:19 pm EST

Hey Everyone, I placed an order on their website and used PayPal. Not only have I not received my order but return phone calls or responses to email. The Fatwood Company is a prime example of how anyone can post a website and make money off taking advantage of people. I contacted PayPal and file for a credit, not sure if this will lead to anything. However, my plans are to report them to the local and federal authorities. Based on the complaints I see on this website it is obvious this guy is committing fraud and theft. My plans are to contact the local and federal authorities.

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trukinit11
Park Falls, US
Jan 05, 2012 6:19 pm EST

I can top everyone! I unfortunately had the same shipping issues as everyone else(paid for my order and then they didn't ship it for weeks) but when my order did finally arrive, the wood I received was nothing more than strips of normal wood! What a scam! I will not be bothering with the traditional return process, as I can see that will get me nowhere. I encourage everyone to contact the better business bureau, and file a complaint! At the same time I will be personally returning my purchase, as I am a truck driver and I am out that way all the time.

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Debby McPeters
Camano Island, US
Nov 30, 2011 6:00 am EST

OK, this is really a sad company as far as communication and order processing goes. Placed my order on 11-11-11, today is 11-29-11. Emailed company for status at lease 5 times, called at least 3 times. No response at all. Product was paid for on order date. How hard can it be to respond to your customers? I checked the website and there is no shipping info available for my order number. Hey FATWOOD COMPANY, DON'T YOU THINK YOU SHOULD TAKE CARE OF YOUR CUSTOMERS? Either provide the product or send me a refund!

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KristopherAB
Collegeville, US
Nov 26, 2011 4:33 pm EST

I placed an order for 40# of fatwood with this company 3 week ago and no product has arrived. I have emailed several times and called twice and left messages but have received no response. When I try to check the status of my order on line using the link provided in the order confirmation email, there is no information listed there (it is just blank). I will give them another week to respond or provide the product and if no response will dispute the credit card charge. Note that they charged my credit card immediately when I placed my order. This seems like a poorly run business.

Is Fatwood Firestarter legit?

Our verdict: Fatwood Firestarter has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Fatwood Firestarter's position as a benchmark of trust and quality within its industry. Users and clients of Fatwood Firestarter can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Fatwood Firestarter earns 100% level of Trustworthiness

Perfect Trust Endorsement: Fatwood Firestarter achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Fatwood Firestarter. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Fatwood Firestarter resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Fatwood.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fatwood.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Fatwood.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Fatwood Firestarter.

However ComplaintsBoard has detected that:

  • Fatwood Firestarter protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Fatwood Firestarter has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Phone number

+1 (912) 231-0909

Website

www.fatwood.com

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