The DVD Planet Complaints - Scam and cheating!

336 days ago by Amanda Stone [send email]

I ordered the boxed set/collector’s edition of Scarecrow and Mrs. King as a gift for my sister. It was the only item she REALLY wanted for Christmas. I placed my order on Dec. 10. Nowhere on the DVD Planet website did it tell me 1)that the company was in Canada, 2) that they only ship on Saturdays, or 3) any information on shipping options. When I received my order confirmation, I learned that my order would not ship until the 15th. I immediately emailed the company and asked if I could pay for express shipping because I needed the package by the 21st. I told them that I needed to go out and purchase another gift if this would not be here in time and asked that they let me know. They responded and promised to expedite it so I would have my order on Friday, the 21st of Dec. The 21st passed and no package arrived. Again I emailed them and they said there had been a delay at customs and the package would be delivered no later than Christmas Eve. Two days later, no package. They responded to another email and offered to re-ship via express mail. They also stated that to make up for the inconvenience, they would be emailing a coupon for 50% off in January. I declined a re-shipment and told them I would wait for the original package so I would not have to return a 2nd package when they both arrived. This is when I became suspicious-----why would they offer to send out a 2nd package if the 1st one had really been en route for two weeks and they claimed it was just delayed, not lost?? I told them I would wait, but also told them that if the original package had not REALLY shipped all ready, to cancel my order and issue a refund. Then next day, I received a notice from CanadaPost stating that my package was returned to the company as undeliverable. The shipping info on the notice showed a California address with a name other than mine. I am in NC. At first I thought maybe this person (Gina Coon) was possibly a drop-ship location. I quickly dismissed that thought----large companies don’t do business that way. Up to this point, they had replied to my emails within a day or so. I have a feeling I will not hear back from them.

I have read other complaints in which they claim that they do not have a phone number because they get so many calls and an email based support system is best for efficiency. What reputable company claiming to have high volume does not have a phone number? I called numbers that have been posted and they do not work.

I have contacted my credit card company and they are taking care of it on their end. The payment will be retracted and a complaint is being filed. Most credit card companies give you a time period (mine is 60 days) to take recourse. I think DVD Planet tries to drag the process out so that you have no recourse and they get to keep your money.

BOTTOM LINE: If you have ordered from this company, do not expect to receive your order. Shipping methods between DVD Planet and planet Earth have obviously not been established. They are a complete scam!! Contact your credit card company and get a refund if you can before it is too late.

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The DVD Planet Complaints - Scam and cheating!

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