The Dump
reviews and complaints

Me and my son went into The Dump, Oaks PA for a rug as they were having a sale. Upon entering I noticed a sectional that caught my eye. We sat on the sofa which was extremely comfortable. We were approached by Liz (Elizabeth) the salesperson. I explained that I came to the store for a rug, but the sofa caught my eye. She then said the sofa was high-end but her manager was wanting to get it sold and with it being the floor model she would give a discount. I looked the sofa over and it did not have any visible damage. However, I was unsure if it would fit along my wall due to the length. To make a long story short I purchased the sectional on the contingency that I be allowed to go home and measure my wall. If my wall is shorter than the sofa, I will be given 48-hours to cancel the order (I should have taken a pic with my phone). Keep in mind I had to put a down payment of over $700 (20%).

Well, when I got home I measured and unfortunately my wall (71") cannot accommodate the sofa (91"). So, I then call the customer service number the next day to cancel the order... fast busy; tried a second time... fast busy; and tried again... it rings until I get a fast busy. Really? I then go the to company website to get an email address. I sent an email to [protected]@thedump.com requesting cancellation of the order just to have a document trail with date and time. Thereafter, I started to search the reviews on this company and found this website. OMG! So, I call my credit card company to get info on what to do next. This is my story.

I was so disappointed in the Dumps "new Policy". I had no problems with my salesman, waiting on a day for them to deliver my mattresses was not an option.I came in my own truck, I was advised by the salesman, that when I got to the back to pick up my merchandise they were not going to put it on my truck, because of a new policy.I misunderstood him, I assumed they were not going to tie it down, not load it.I am a 67 yr.old woman, how was I supposed to load 2 mattresses ? Schocker, I was inform by the manager of the Dump in Houston and the warehouse person, that they could not help me.Thankfully 2 men were waiing on teir mattresses and helped me. This was so upsetting to me, because this should have been handled differently.When I spoke to the store manager he was veryyyy rude, and said because they had been sued, they could not help me.So people please pay attentin.We are paying for someone else's mistakes.If I had know that I would and should have went elsewhere.

January 2010 I purchased a reclining sofa, two matching reclining chairs, and also a 5 year warranty suggested by the sales person. On November 6 2014 I contacted the warranty company Guardsman to report the sofa was falling a part and was told to fill out a claim form and send pictures of the damage, in which I complied. I received a letter shortly after stating that because I did not contact Guardsman within 5 days of the damage they could not repair the sofa. I have gone back and forth with The Dump and Guardsman's to try and get the soft repaired or replaced but to no avail. Now 5 years later and an expired warranty not only has the sofa broken but one of the chairs has completely fallen apart . I guess that that's the reason the warranty is 5 years because the furniture falls apart exactly five years to the date. Now I'm out of money and will have to pay to get the sofa and chair repaired out of my own pocket. The Dump and Guardman's Warranty has the worst customer service or repair policies ever. I will never shop or recommended the Dump because they are truly a dump

I purchased a Birkline massage chair 2 years ago and it stopped working. I called to ask if they could recommend someone to repair the chair. It costs me over $2000 to purchase.. They said that Birkline was out of business and they could not do anything about it. She kept arguing that the chair is out of warranty. I knew that just wanted to find a repairman but this supervisor "Malita" was rude and looking to argue. I just didn't want to throw $2000 out the door. They told me if they sell a product and manufacturer goes out of business they can offer NO HELP.. Insane for a company of that size to not back merchandise they sell.

The staff at dump furniture Irving is very rude. Some times Sales persons are very aggressively follows you. and they Treat people unrespectfully while other times Dump Furniture staff totally ignore. They Pick and Choose Customers to help and show furniture. In reality their furniture is way costly when compare to other furniture stores and quality is not that great.
Their offers are horrible. They say Free Shipping but we have to buy something of worth $3000 and that is ridiculous.

I placed the order on the website of the company The Dump Oaks. The seller promised to deliver it within several days, but the delivery was delayed and no one warned me about it. They delivered completely different order and when I asked the driver to take it back, he refused and told me to wait the phone call from this company. Of course no one called me back, and I started to contact the customer services. They were useless and didn’t help me. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

Entered the Dump Store in Oaks, PA to select items for purchase on January 26, 2014. Items were paid in full on the same date. Items included sofa, love seat, headboard, foot board, rails, mattress, box spring, dresser, and a rug. All items except for the rug (which was taken by myself on 01/26/14) were scheduled for delivery on February 4, 2014. On February 4, 2014, the delivery drivers arrived late. The headboard, foot board, and rails were brought into the home; however, the rails delivered were not correct. The delivery driver asked to see a picture of what the bedroom set should look like to verify that he had the incorrect pieces. I showed him a photo from the Dump website and it was clear the pieces did not match. He called the customer service number to notify them of the incorrect items. The customer service person on the line needed additional proof to verify the items did not match. I took photos of the items in my home and sent them to both the delivery driver and the customer service representative. She too verified the items did not match. She instructed me that someone from the store would give me a call the next day to supply me with my items and reschedule delivery. The drivers proceed to take the headboard, foot board, and rails back to the truck. I never received a call. I called the store on 02/07/14. I went back and forth between customer service and the store until I was notified of a re-delivery date of 02/14/2014 (19 days after original purchase). Of course delivery was rescheduled again due to the snow to Wednesday, February 19, 2014 (24 days after original purchase). On February 19, 2014, the delivery drivers did in fact arrive during their scheduled time frame. The headboard, foot board, and rails were not on the truck although the notation to ensure that all the pieces were to line up was on the order form. The delivery driver of course called his manager and this person had no idea what the problem was and stated that he would look into it and a manager would return my call later in the day. To date, no manager has reached out to me. In addition, that person requested that I have the delivery driver call customer service. The delivery driver and I completed a call to customer service rep who was very nasty and inconsiderate on the phone. She informed me that her computer records stated that the item was still "in transfer". She explained that she was sending information out and someone would return the call the following day to explain further. From the previous experience, I doubted that would happen and still hasn't. I called customer service myself later on in the day for additional information only to find that they were closed to the customer base on Wednesday's. I did not have the direct access number the delivery drivers use. I called customer service again today, Thursday, February 20, 2014. I was connected to someone and I immediately asked to speak with a manager. She obtained my information and placed me on hold while she found one. After 10 minutes of holding she stated a manager was still unavailable; however, she looked into my records and stated that the item is listed as in transfer but no one at customer service would be able to give me any information to the exact location of the item or a projected delivery date until the store is open on Friday. I stated that was unacceptable and she stated that she could not help me - I would have to wait. 25 days after purchase and paid in full - I still do not have items ordered nor can anyone give me any information about where the items are or an estimated delivery date. In addition, I cannot return the item or the Dump will charge me a restocking fee of 20% of the item cost. Overall, worse experience ever. Customer service is rude, unresponsive, and the delivery is horrible.

Don't expect good customer service at the Dump in Tempe. If you do, you will be disappointed. Their tag line should read--The Dump--we will mislead you every time to make a buck. Be sure you know what you are buying, because you basically sign away all your rights for a refund or exchange when you walk out the door. Some products are well made and high quality. Other products are poorly made and won't last. Kind of think about it as buying from a used care salesman and you will have your expectations set to match what will be your experience. It is clear they don't care about your loyalty. I will go back but only to make purchases where I am comfortable accepting less than perfection. This is the first time I have written a response online to a shopping experience, so you can tell I am pretty disappointed.

high pressure sales, price of poor quality furniture is the same as the better quality furniture, (so you better know your furniutre or you will get ripped off). I could not find the discounts that were advrtised on TV. I bought a rug and was told i had 5 days to return it. And I did return it and was told there was a restocking fee of $50.00. no one told me of that when i bought it . I even called ahead prior to returning to the store to make sure that there would be no charges. then they told me i had the wrong credit card with me, but i knew it was the only one i had used.. i had to call my credit card company and dispute the charges. I will never go back . they are aweful to deal with . even when picking up the merchandise they would not let anyone sign but me, which was inconveient and they would not load till all the paper work was completed . which slowed us down .{ ps the price of the rug was way too much. thats why i returned it. after price comparing when i got home. Home depot was cheaper and closer to me .}

I heard a radio ad stating that the Dump would give out $100 gift cards to anyone who showed up to the store on Friday the 15th.The ad said there was no minimum purchase required, no strings attached. In fact, it gave the example of finding something for $100 and getting it for free!

On the day of the event I and several other people stood outside to get our gift cards. When the doors opened the sales staff did not know what we were talking about. They acted like they did not know a promotion was going on. Later on someone came over with some cards that said $100 off a $199 purchase. We told the person that was wrong and they told us this is the offer they were told to pass out. I talked to a manager who told me that the higher ups played a copy of the radio ad and it was for $100 off a $199 purchase. I asked the people had they heard the ad on the radio and they all said no. They had only heard it in the meeting.

When I arrived home I filed a complaint to the better business bureau in hopes of getting the $100 gift card that was offered in the advertisement. Instead I got this response:

Date Sent: 4/22/2011 6:03:46 PM

Ms. Anderson,

I have reviewed the complaint you filed with the BBB concerning the advertising issue. An incorrect ad did air on the radio, but the issue was quickly resolved with the local station. While I apologize for the confusion, I am unable to offer a $100 store credit without a minimum purchase. However, I will be happy to extend the offer that ran that weekend: a $100 credit towards a purchase of $199 or more. Please contact me at [protected]@thedump.com if you would like to take advantage of this offer.

Thank you,

Chip St. John
The Dump Furniture
Director - Customer Service & Quality Assurance
10251 North Freeway, Houston, TX 77037
[protected]@thedump.com

I should get the $100 gift card with no minimum purchase because that is what The Dump offered. A company cannot offer something in an advertisement and then not provide it just because they don’t want to. There was not radio or public apology to consumers for the confusion. Instead they had their customer service representatives say that I was wrong and that no such ad existed.

On 2/27/11 I purchased a table and chairs & arranged delivery for 3/6. Chairs were the wrong ones. Delivery man called customer service who said we could return the order without a restocking fee, or keep the table until we found out if the proper chairs were available.

I chose to return the whole order, and the delivery man confirmed with Courtney that there would be no restocking fee. He confirmed it for us on his paperwork, which we photocopied. After a week of going back and forth with C/S, not getting answers on availability etc. I was told they could deliver what they believed was the right product, but not during a delivery time acceptable to me. My husband even asked if they could guarantee it was the correct product and was told by Kim that they wouldn't guarantee anything for us.

I was told I was being charged a restocking fee if I didn't take it. The fee is for the table only, as the chairs were wrong. However, they won't break up the order and let me take the table. So, if it is one complete order, why was I charged a restocking fee? Customer Serivce was RUDE and would not budge. DO NOT SHOP THERE! THEY DON'T DESERVE OR APPRECIATE THE BUSINESS!

Please be very cautious in dealing with The Dump furniture outlet.
If you are shopping at the Oaks, PA location, please avoid making your purchase from Gigi (Georgia), a sales associate. She plays the bait and switch game with your furniture purchase. She is quite willing to compromise customer service and quality. We purchased a piece of furniture that was to be shipped from the factory and she substituted a floor model without informing us or putting it in writing. The furniture wobbled and the delivery people left in a hurry to avoid having to return the furniture.

We have filed a dispute regarding payment for this piece of furnitue. We also have filed a complaint with the Better Business Bureau. This Dump definitely is a store where you shop at your own risk. And if you do decide to purchase a piece of furniture from Gigi, you at least know the risk you are taking.

The dining set which I was going to purchase was on the floor. Another couple also were looking at the set. The salesman said they only had 2 sets on hand so I told him I would like to purchase it right then. He wrote up the order and told me it was in the warehouse. Then I picked out a coffee table and 2 end tables and purchased them as well.
The salesman did some computer searches and said the tables were also on hand in the warehouse.
He took us up to the front of the store and turned us over to the clerk who wrote up the final order.
The delivery was set for the following week on a weekday .
The store is only open Friday, Saturday and Sunday but the delivery was scheduled for mid week .. I was told I would receive a call confirming the delivery date.
The charge for the purchases appeared on my Visa account the Monday following the day I ordered.
When I had not received a confirmation call I thought I had better call them to be sure of the delivery being set up
I couldn't get anyone in the store since it was a week day and finally after searching on the web I found a customer service phone number.. I called and spoke to a person in another state. This person told me my furniture was on Back Order! When I said I was told it was in stock she said she didn't know anything about what the people in the store told customers. When I asked when it would be in stock she said they may not get more of that particular item at all but that she would have no idea when it would be there if they did get more. I told her to credit my account which she said she didn't have the authority to do but that she would email the store informing them of my complaints.
They had charged my account without even having the furniture and not only that the sales person assured me they had all of the pieces in the warehouse!
It took several days and several attempts to contact the people in the store where I purchased the furniture to get to talk to someone and then they told me I would have to talk to a manager ... there was no manager available... bottom line the only way I could get my money back was through my Visa. Thank heavens the Visa people removed the charge .. If I had used any other method of payment I would have been in big trouble.
What a "DUMP" it is... very poor and should not be allowed to do business ... they are scamming people.

Dealing with the Dump has been nothing but a nightmare. I first contacted the Dump customer service about my mattress in January of 2010, only to be given the run around by the customer service department. I wrote letters and issued a complaint to the BBB and finally the store manager said we could exchange the less than a year old defective mattress for a new one. Well they only said that to shut us up and to get rid of the complaint with the BBB. The king size mattress has indentations(its sinking on the right and left side and the middle is as good as new) as to where me and my husband sleep and squeaks really loud when you get in and out of bed. You feel springs poking at you in your sleep. I have horrible back pain from this mattress and have been going to a chiropractor over it. When we purchased the mattress there was a 10 or 15 year warranty on the mattress. The bedding manager Beau, gave a hard time and showed us some other mattress that was not ours. He said well its the model number on the receipt. I said well that is not our mattress at all. I then had to go all the way back home, take pictures of the mattress and bring them back to show him. This store is nothing but a SCAM. We were then told by sales person Brad that he would order us a new mattress and he would call when it came in.. Well 3 weeks went by no one called. So I called them and they told me it was in and the deal was we had to transport our old mattress back and they would give us a new one. Well the joke was on us. My husband loaded the old one on top of the car and brought it all the way there and then they told him that there was dirt and urine stains on it? I never knew either of us to pee the bed and the dirt was the size of a dime and it was from loading it on the car. So they were going to try to re sale it this defective mattress. A used mattress being returned to the manufacture due to it being defective should not matter if it had a speck of dirt on it. The dirt occurred from the transportation from our house to the store. This store is horrible and sells used mattresses. Our mattress was probably used it makes me think. They have greatly inconvenienced my husband and I and now we are stuck with a horrible mattress to sleep on and basically threw 999.00 out the window.

We were out shopping last weekend and bought an item that we were going to take home with us and found out that there was a 4-4.5 hour wait for pick-up! That is so ridiculous! The Dump should warn customers of a long wait time so that we don't waste our time shopping. We would have turned around and left had we known the wait time was so long. We have spent thousands of dollars here, but we won't ever come back. They should really hire some new people in the warehouse or get their act together if they want to keep their customers. Nobody wants to wait 4.5 hours just to pick-up a piece of furniture.

We purchased a king mattress and box spring from The Dump on 11/14/2009. Paid for them, checked to make sure they were in stock and scheduled delivery for 11/21/2009. When we had not heard from them by 4 PM, I called to see where the delivery was. Customer service told me the matress was on back order and would not be delivered until after 11/25. A short time later, the delivery crew showed up with only the box springs! BIG PROBLEM! We had already disposed of our old mattress. When we went to the store to ask for a refund, we were asked to leave or they would call the police. Everyone was very rude and we got NO satisfaction. Following our visit, we made several phones calls to their customer service deptartment and were finally told they would refund our $1750.00 in 7-10 days, minus restocking and delivery charges and of course we had to return the box springs. We were warned about them by another major retailer, that they indeed used Bait and Switch or delivered sub-par materials but didn't believe it. Well, now we do!. We will take them to civil court and no doubt win but WHAT A HASSLE. Please, if you want quality and good customer support, don't go to The Dump, the name fits...