Complaint Rating:

Company information:
The Door Store Furniture
New York, New York
United States
Phone: 201-864-6669
doorstorefurniture.com

Whatever you do, do not shop at The Door Store if you actually want to receive the furniture you purchase. I purchased furniture from the store 14 weeks ago and have yet to receive the furniture. I was told that all items were in stock except for the dining table, which was backordered 4-6 weeks. After 4 weeks I called to receive an estimate about when to expect delivery and was told that not only was the table backordered but the dressers were, as well. I was told that the dressers would be in after Labor day and to call back then. I did, and was informed that they wouldn't be in until the end of September, along with the table. At that point I started calling every Friday, and each time the story changed depending on who answered the phone. On Sept. 25th I was told that the dressers and chairs were in and could be delivered, but the table now would not be in until the mid-October. I scheduled delivery of the dressers and chairs; however, when they arrived I realized that the dressers were not the ones I had ordered based on the description online. They were not available to view in the showroom, and I needed them to be a specific size to fit into the space available in my small apartment. I confirmed online that they were different than advertised, called customer service and was told to refuse delivery. Before the store had even called me back to discuss the issue they had changed the description and measurements online. Now I have four dining chairs, no table on which to serve meals, and am living out of suitcases.
After some discussions I arranged to exchange the dressers for ones that were in the showroom for viewing and would fit in my space. That was four weeks ago, Oct. 9th. I was told that they, surprise, were backordered 4-6 weeks. I called on Oct. 30th and was told the dressers and table would be in on Nov. 9th. I called again on Nov. 6th and was told that the dressers and table wouldn't be in at least until the last week of November.
At the time of purchase I was offered a 15% discount if I paid with a debit card, which I did. The Door Store cancellation policy is that after 48 hours of purchase a cancellation will not get you a refund; instead, you get store credit. And they take no responsibility at all for "vendor delays". Quite honestly, I am dumbfounded at how this company remains in business. They have taken over $1, 800 of my money, in cash, and have not delivered on their end of the contract.
The bottom line here is do not go to this store, do not go to the Web site, and do not give them your money if you actually want to receive what you purchased.