Complaint Rating:

Company information:
DirecTV
2230 E Imperial Hwy
El Segundo, California
United States
www.directv.com

My sister who is almost 70 decided to let Directv install satellite TV in her home. She then had to move and gave me the equipment to return. I tried to get them so send me the return box, but was told that it was THEIR POLICY that it must be sent to the original address, The new renters finally gave me the return box and I returned it. Now they are charging MY credit card $518.

I did not authorize them to use my credit number. Next the new renters gave me another box from Directv that contains a near receiver. Where is the common sense? I had been a customer of Directv for almost 15 years and canceled my account with them. I think it is really bad when the salesman can convince a senior to sign up for a long term contract without specifically telling then the down side. She tells me she didn't have to sign anything. It is THEIR POLICY that the customer doesn't have to sign up for the service. Just using it the first time gives them the right (THEIR POLICY) to charge a termination fee. The government is finally taking on the cell phone companies for this practice. Word of mouth advertising does work both ways. Do these companies even care enough to read all the complaints against them?