Complaint Rating:

Company information:
FotoConnection
P.O. Box 300425
Midwood, New York
United States
fotoconnection.com

Ok the first thing is that I ordered a camera from FotoConnection. They sent me an email saying. Thank you for your order. In order to promptly process your order; please call me joegrant at, 1 800-457-0889 Ext. 2030. To confirm your order information, in order to ensure prompt delivery of your order. So I did and when I called Joegrant at Fotoconnection he said no that was the wrong camera and he would have to sale me the same camera at a higher price. About $300 more. When I said no I want the camera I paid for he then got mad and used some word that I wish not to use in this email. Most of the words he used were so bad that I would not even think a sailor would use. He then said he would not put the money back on my card and that was that. He then said f**k you and hanged. I tried to call back many time but he would not talk to me. I asked to speak with a manager and still no help. The customer service rep was extremely rude and threatening.