Complaint Rating:

Company information:
United States
thecameraprofessionals.com

I was about to purchase the Sony HDR-SR12 from this company due to the incredibally low price until I decided to do some further investigation which led me to this site. There were numerous complaints about this company including several that indicated that low prices were due to the company actually opening the product packaging and "piece mealing" the contents. You can buy the product at a low price but you won't be able to use it until you purchase an "accessory package" that, essentially, gives you back what you were supposed to get in the fully packaged product and a few low-end junk items to make you feel like you really got a deal.

I was surprised to find that they didn't mislead me when I called and asked whether the product available online was the fully packaged product with all accessories. I waited on hold for about 3 minutes, a quick switch to the live line and held for another 30 seconds and a woman answered. I asked my question and she immediately forwarded my call to someone else. A man picks up, I ask the same question and he quickly responds with "No, that would cost $1, 099." I went with that and began to mention that there was no option to get the fully packaged product online when I noticed about two words into my sentence that I had been hung up on.

These people are anything but professional. I don't know that you're actually getting a new product either (as the website states that all products are brand new). I'm beginning to believe that they're possibly refurbs or that you're actually getting a product that they unpackaged to sell the individual pieces. Is that even legal?

If you're looking for a good online vendor of camera/camcorder equipment with good prices, I've had much luck with Adorama.com. I think they're far more professional and their prices have been the best that I've found online. In fact, I'm going to make my camcorder purchase with them.