Complaint Rating:

Company information:
1151 McDonald Avenue
Brooklyn, New York
United States
Phone: 800-496-0227
thecameraprofessionals.com

I unknowingly placed an order for a Pioneer Z2 on their website. Then later that day, I get an email asking me to call them to verify my billing information. When I called at 10am (est) they were still closed. When I finally got through, the guy said that I needed to purchase extended warranty. I told him that I was only interested in the item and not the warranties. He then started to call me "stupid" and a "f*cking idiot" if I did not buy the warranties being offered. He used profanity and was totally rude. The words in the quotation marks are the actual words that he used. When I once again told him that I was only interested in the product and that I was totally appaled by the way that he spoke to his customers, he said again said that I was a "f*cking idiot", he was cancelling the order, and slammed the phone. When I tried to call again to speak to a manager or supervisor, I was transferred to an answering machine. When my wife called again, the guy screamed at my wife saying that the order was cancelled and hung up on her before she could finish talking. When we called again, this guy said that he was a supervisor and that he would try to find out who had taken care of the previous calls and would fire him on the spot. He then said that the product was out of stock. Afterwards I google "the camera professionals" and there were horrible reviews and complaints for this place. Everything that everyone else has posted is true, step-by-step. BBB has more than several complaints on them and has it listed as: "The business has an UNSATISFACTORY record with the BBB." STAY AWAY FROM THESE PEOPLE!!! I now hope that they stay away from my Credit Card!