Complaint Rating:

Company information:
The Camera Professionals
United States
www.thecameraprofessionals.com

Ordered a camera from The Camera Professionals. Went through all the hoopla of confirming the next day and was told it was in stock and I should receive within 4 days. Hadn't heard from the company for over a week, meanwhile they had my money. They do not respond to e-mails nor are they open per hours posted on their website. Purchased a camera from CC and had to return, got a refund minus restocking fee on account that I finally was able to speak to someone and finding out that my camera had been shipped. Prior to not knowing if the camera was shipped, I went to my bank in an attempt to stop payment after e-mailing The Camera Professionals to cancel my order. Received my camera today and it was not new. Upon opening the outer carton, inside was a white box. For those of you savvy shoppers know, anything in a white box is not new and most likely a refurbish. The camera was taped in a sheet of bubblewrap. The tape is of the cheap variety that you can find for 50 cents a roll. This was inserted into a poly bag with the same tape. The strap was also taped using the same. The battery was used evident by wear contact marks. Tje camera LCD has a blemish on it. Manuals were present however no warranty card. Does this not raise a red flag? I have e-mailed the company, which bythe way is Mega Wholesale and the name of the sender is Simon Silver (probably fictitious). I doubt that they will respond to my e-mail and those of you that have dealt with this company know how difficult it is to speak with anyone. To make a long story short, if you are lucky they will send you a Return Authorization and pay the shipping charges plus a minimum 15% restocking fee on a used camera. On another note I would advise you to close your debit card after the transaction goes through. Read the many complaints online regarding this company which also has 3 other names. If I could, I would post pictures of the box and contents. Companies such as this should be closed and not be able to take advantage of consumers. It is too late for those of us that have already been duped and stuck with shoddy merchandise.