Complaint Rating:

Company information:
The Camera Professionals
University Place, Washington
United States
www.thecameraprofessionals.com

When I ordered my GPS with the camera “professionals” I didn’t think it would take so long and so much of a hassle to actually get it. I paid for three day shipping in hopes of getting it before my move out of state. About a week went by after I confirmed my credit card information with them by calling them which they kept me on hold for awhile which was annoying. They also tried to get me to upgrade the maps on the GPS but I didn’t want to... and I called them back to see where my order was because it hasn’t come by now. Very poor customer service. There was no e-mail confirmation or anything written or any calls. I was put on hold once again and they kept transferring me to someone else to talk to. And when they asked what I needed help with, they were very rude and never let me finished talking. They just transferred me to someone else right away (so what was the point of me telling them anything?) Finally when I was able to speak to someone, they told me my product wasn’t available. Which was stupid because why didn’t they tell me sooner or at least sent me an email instead of having me wait and to find out myself. & also why would it be in stock when I ordered it but all of a sudden not be anymore? So they told me to wait another week. I wait another week and this time I’m so frustrated and I really need the gps right away because I was moving in 2 weeks. So I call them and again... they kept me on the phone for about half an hour and the same cutting me off while I’m talking. I spoke to a guy and he told me that the gps is available for shipment if I upgraded the maps because the old version is not available. I just gave up and just forked over the extra money for it. I got it in three days for the shipping I paid and it actually came... SURPRISE! But after I talked to that guy I went online and read a lot of reviews about these so called professionals and was horrified when I read that a lot of people were being scammed and had unauthorized purchases made with their credit cards after they ordered through the camera professionals. I was regretting my purchase with them and was debating to cancel my ordered but I just hoped that maybe it wouldn’t happen to me... BUT guess what??? It did. My husband asked me if I spent almost $900 online and I said no... because we had an expensive move out of California to Washington and I would surely not spend that much when we needed as much money as we can for the move. So we called our bank. Luckily we were able to get all that money back after filling some papers out and canceling our debit card and getting a new one. SO BEWARE OF THIS SELLER. BAD CUSTOMER SERVICE... ALSO VERY RUDE! SAVE YOUR TIME, ITS NOT WORTH THE HASSLE. THEY WILL try to SCAM YOU and STEAL your Hard earned money. The GPS was great but it didn’t come with the manual. I don’t complain a whole lot but this is the worst online shopping experience ever, as a matter of fact the worst shopping experience of any kind in general.