Complaint Rating:

Company information:
The Camera Professionals
United States
www.thecameraprofessionals.com

These people are not professional. I tried to place an order online and could not so I called their 800 number. I had NO PROBLEM placing the order on the phone and asked him to send me an email confirmation. He took down my email.

I never received an email that day - no biggie - I called back and spoke with someone after 20 minutes on hold. I made the mistake of telling the switchboard director what my problem was apparently. This time someone took down my fax #.

3 days later - still not confirmation. I called again to talk to someone else. The switchboard director asked me what my problem was and I told him again. He put me on hold for a few minutes - picked back up and told me that he would send it again via fax. I waited... no fax. So once again - I called back - was able to speak to the same person and I asked him if he sent it. No. I told him I needed to talk to someone NOW about this and get this information to me. He then said that if I wanted to be rude that was fine. He didn't have to worry with me. I told him that he had bad customer service and he then told me that Bad Customer Service was for "Shitty" Customers. I asked for his name and he hung up on me.

I still have not received a confirmation... 5 days later.

DO NOT ORDER FROM THESE PEOPLE. I WILL SEE IF I EVER RECEIVE MY PRODUCT.