Complaint Rating:

Company information:
The Camera Professionals
New York
United States
Phone: 800-496-0227
www.thecameraprofessionals.com/welcome.asp

Called the company to ask question regarding a D80 - after 15 min of hold, a rep picked up, placed me back on hold without saying a word, 10 min later - answered, I asked if the camera came with a battery - looking at purchasing a "superb package deal" - rep says "its available" - and hangs up on me. i quickly called back, went through the same ordeal of hold, when the rep picks up the phone - hangs up... I placed an order for a package deal, figuring if no battery in the package can buy locally, so I order online, and get a email confirmation from them stating that I need to contact them in 48 hrs to process order - they need to verify credit card and ship info, I get rep - he asks me my order # puts me on hold - 10 min later - same guy picks up, and asks for my order #, puts me on hold, then comes back and tries to upsell me the package deal because the package is not us product, plastic lenses, and has no warranties - which is totally different then what I ordered, what their website says - "All products have US warranty" - I told the rep i did not want the order and to cancel the order - he hung up on me. I called my credit card and canceled it, and wrote an email complaint to the companies email - like that will do any good.

Overall - you will get better service calling a customer service department that has been outsourced to India!!!

Warning - Scam artist who will bate and switch you with false advertising!