Complaint Rating:

I ordered a Garmin nuvi 660 GPS system from The Camera Professionals. I thought it was strange that it was so much cheaper at this company than any others. They were at least $100 cheaper! So naturally, I hurried and bought one. Here are the parts that I found shady:

1. The so- called "Hacker Safe" approval icons that are on their websites are fake! None but one actually are real.

2. The page where I enter my credit card information isn't even encrypted!!

3. Once I placed my order and added the extra $44 dollars for 2- day shipping, there was no estimated delivery date.

4. They sent me an email asking me to call this number to confirm that the order is legitimate. When I called them and told them my order number, the gentleman who answered the phone said, "Oh, you're Ryan. Ooookkk..." Then he asked for the three digit code on the back of the card. When I gave him the number, he said, "Ok. I'll get that order out. C ya!"

At this point, I was so confused. What the heck kind of company is this?? So I called back that night to confirm that my order was processed and that it'd be sent out. Here is how it went:

1. When I called, the gentleman who answered the phone said,
"Yeah, what do you need??"
I replied, "Uhh... well, I placed an order little while ago and I just wanted to find out when the estimated delivery date is."
"Oh. This Ryan again?"
"Uhh... yeah... Yes."
"Well, it's gonna be 4- 6 weeks."
"What?! Why? I paid for a 2- day shipping! How can you do this?"
"Dude, we can do whatever we want."
"Excuse me?"
At this point, he sighed exasperatedly and said, "You know what? Hold on."

So I was on hold for about 5 minutes.

Then "another guy" answers the phone and says, "What's your deal?"
I said, "I just want to find out what's going on. I placed an order, paid, confirmed the order, and I was told it'd be over a month before I receive the GPS I ordered and paid for the 2- day shipping!"
"Oh... well... your $#!+'s on backorder, man."
"I beg your pardon??"
"It's. On. Back. Order."
"But there was nothing on the website about this!"
"Mm hmm."
"Well, can I just cancel the order then?"
"Yeah, whatever man."

Then he hung up on me.

So I waited a day and called the customer service. After a long wait, a female answers the phone with the same discontent, bored and long- suffering sigh that seems to permeate that entire company.

"Yes?"
"Hi, I just wanted to make sure that my order was canceled. You see, I placed an order yesterday and called to confirm, the guy said that he'd get it out then hung up on me. Well, I called back to make sure and I was told that my... $#!+... was on backorder. So I told him th..."
"Order number."
"Excuse me?"
"Your order number?!"
"Uhh... it's 39---"
"Hmm. Yup. It's on backorder!"

She sounded genuinely happy that my $#!+ was going to be delivered full month and half later than was promised.

"Umm. Right. I wanted to make sure that it was canceled. So..."
"..."
"So can you make sure that it's canceled?"
"Yeah. Here's your cancellation number."
"Ok."
"It's 54--."
"... that's it? That's the whole number?"
"Yup!"
"Umm... ok. Well, thanks. Hey, look. can..."
"Yup! Thanks!"

Then she hung up on me.

Sorry for all those who read all this just to find out that I highly recommend that you DO NOT use this place. But, I had to make it anecdotal to make sure that you actually saw how the exchange went.