Complaint Rating:

Company information:
The Camera Professionals
United States
Phone: 800-496-0227
www.thecameraprofessionals.com

This company is shady. My husband and I ordered a video projector from them and they proved themselves to be a terrible company. We did a lot of research on projectors and settled on an NEC that I used to use at work. After ordering online, I called to confirm my order and was told that a bulb for the projector would be an additional $300.00. When I pointed out that the bulb comes standard with this machine and that it didn’t say the bulb was not included on the website. I was snottily told that the website didn’t say the bulb was included either.

This means either they are trying to sell a refurbished machine and pass it off as new, or they are upping the manufacture’s price by $200.00 through a slight discount on the projector and then the non-inclusion of the bulb.

The customer service staff is rude and says things like "don't waste my time” and when I asked for a manager to cancel my order I was told that the man I was speaking to was a manager and his name was Tommy, he told me his last name was Tommy too. So Tommy Tommy was there customer service manager? I doubt it. I called back and was told that Jonathon, the manager was out sick. Which after reading many other online issues I don’t believe that either.

I did get my order canceled, but I believe that they were trying to sell me a bad product and have a terrifying customer service staff to support it.