Complaint Rating:

Company information:
The Brick
18007-98 Street
Alberta
Canada
Phone: 780-461-8750

We purchase a Samsung Tv from the Brick on Boxing Day, after 3 months there was a black spot on the television so we call service, TransGlobal Service. order the part the end of May, now the middle of aug and no part... which means no TV. Spoke to the Brick about this and they to asked us to contact TransGlobal, at one point Transglobal asked us to Samsung... we have made many calls to try and get our TV back in working, no luck! It's taking 3 Months for The Briock to fix our TV, there is no communication, absolutely no service, from Samsung or Transglobal. I can`t believe Companies can hide behind these `hired hands` I am sure Samsung`s products are suppose to last more then 3 months... You think a Company like the Brick would try to look after there Customers instead of Hiding behind service providers such as TransGlobal Service, and you would think TransGlobal would try a `wee`bit harder tgo keep there customers from calling everybody else complaining about them. I`m glad none of these people are running my Company, I would be working for somebody else!