Complaint Rating:

Company information:
The Brick
Calgary, Alberta
Canada
Phone: 403-275-3600
www.thebrick.com

My son had purchased a flat screen tv with mount(extra cost of coarse)(2008) Do not pay for 15months, but pay the gst up front (WARNING-WATCH OUT FOR THE NO RETURN POLICY) After purchasing the tv my son moved into his first apt three weeks later. Realizing that the landlord would not let him place holes in the wall for the mount, since the stud in the wall was down the middle of the fireplace and his mount is connected by the ends. My son tried to return the tv (not even used). He was told that there was a NO RETURN POLICY and that it was at the managers discretion (young and rude manager)one sales person had told him to set the tv on a stand or buy another mount for more money (of course)His living room is barely 6-7 feet wide. another sales person told him to place it on his coffee table. (40" one foot away from the couch.) One manager told me that its my sons problem and he was old enough to know better. He was not offered to even have store credit, only told that he had the first 3 days to return it (again in small writing)What happened to good sales people that tell you about this policy, They are just waiting to make a big sale. Now my son has two tv's in his bedroom and paying big buck for one that just sitting on his dresser. As well as my nephew ordered a couch and chair, bedroom suite and bar stools, none of them ever arrived and the bar stools came with the wrong parts.When I mentioned this to the manager and I told her that he was canceling his order, she told me not to threaten her with that. Not only is the sales a rip off, but the sales reps and managers display horrible service. If I had personnel like that I would fire them. I even sent an email for help or advise and still have never heard back from anyone and that was over a month ago. Sure the Brick is not worried that they just lost a customer but I hear that their are many unhappy customers hear in Calgary. I know that my family and I will never buy anything from the brick again.