Complaint Rating:

Company information:
The Brick
Barrie, Ontario
Canada

OnMarch 29 I purchaced a sofa and loveseat from the Brick in Barrie Ontario.It was set for delivey in 10 days.Ya right, Two weeks after that the sofa arrived, no loveseat, it was backordered.I was told it would arrive a week lter.Ya right!Two weks and a damaged on at that. I called them and was told they would send a new one two weeks later. The day came and went, no phne call no delivery. I called them again and was told there was no garuntee of delivery, not what the customer service rep told me.I told them to send an empty truck and pick up both pieces, i no longer wanted to deal wth them. I was told that they dont do refunds. Now they will have one for me tomorrow. Bull shit...I want to be compensated but they offered nothin. I am now dealingwith head office. This has been a nightmare.Bottom line...go to Leons..never agoin will I shop at the Brick.