Complaint Rating:

I purchased a Maytag refrigerator from the Brick on April 24th, 2007. I was given an estimated delivery date of May 5th. Is it now June 3rd, 6 weeks later and I am still waiting for a fridge. Even worse, I was just informed today that the model of fridge I purchased has been discontinued by Maytag and Maytag most likely won't be filling any orders. The options I've been presented by the Brick are either buy a more expensive fridge or take my business elsewhere.

I've written a formal letter of complaint which I mailed to the Regional Vice President, West and have emailed several messages as well. No response.

The Brick has awful customer service and has not once apologized for the inconvenience or delay.