My friend had an accident in the store and one of the sales rep who was around her late 40s-50s was SO RUDE. She made a comment on how drinks were not allowed but if that was true, the security guard would have stopped us and told us that. The sales lady then continued to talk loud about my friend as if she was not there and basically she was rude and inconsiderate. She was definitely not taught her sales rep etiquette. That was only half of our horrible experience there. I found out the 5 for $30 sale was only targeted towards certain products in the store so I was kind of disappointed but then I saw the buy 3 get 2 free sale sign. So I of course picked up 5 skincare items. Once they rang me up, the total came out to be a lot. I checked the receipt and asked them why it was so much. The second lady said the sale only applied to the body lotions. I made a mistake which is my fault BUT the older woman goes "CAN'T THEY READ?" Bottom line, I love the body shop and their customer service in the store but that one trip to the Rockefeller store just ruined my impression and mood of the store. I don't know how that older woman got hired but someone higher up needs to do something about her behavior otherwise they'll lose a lot of customers this way.
Don't get me wrong, I'm a big fan of the body shop because of their products and customer service in OTHER store locations. But this store, I HATE. A little advice to you guys if you're ever near visiting, don't go to that store. Horrible customer service and that woman (Mindy? Minnie? Something with beginning with an M, I think) will ruin your shopping experience and at the same time, she'll make you feel stupid.