The Body Shop
reviews and complaints

As a potential customer interested in The Body Shop, it's important to note that reviews are quite mixed. While some customers have had positive experiences with specific products like the Vitamin C Moisturiser, others have faced challenges with customer service, delivery delays, and product quality. It seems that there are concerns regarding issues such as unresponsive customer service, delivery problems, and changes in product formulations. Before making a purchase, it might be beneficial to consider these varied experiences and perhaps reach out to customer service for any clarifications. Remember, individual experiences can vary, so it's always good to do thorough research before deciding to shop at The Body Shop.

I bought ginger anti-dandruff shampoo from The body shop. The saleswomen recommended for me since it is good for dry hair. Even though it cannot treat hair loss, it made me comfortable after cleaning.

Just bought some lovely body butter from here. Keep an eye out for the sales that they regularly have. You can quite often get free delivery on items too. Delivery is always quick and the items are well packed.
Plus you can rest in the knowledge that no animals were harmed making these products :)

My favorite body butters, body moisturizers, scrubs, and oils are from Body Shop :) Their products use natural and ethically sourced ingredients, which is important to me, and the scents are always heavenly. I especially love their body butters, which leave my skin feeling silky smooth, and hydrated. The makeup line is also impressive, with a range of shades and formulas to suit different skin types and preferences. The prices are reasonable, and the customer service is always friendly and helpful. I highly recommend it!

Some products can be on the high end for pricing; however they have sales regularly. If you wait for sales 40-70% off sometimes with free shipping you can get some fantastic deals.
I have never waited more than a week for items to be delivered, including boxing day sale which was their busy time. Never been disappointed in quality of products I received.
Favorite is the body butters, love the soft, subtle scent of coconut body butter and the Strawberry Body Butter. Fragrance lasts all day but not overbearing and skin is noticeably softer to touch. Husband loves the hemp lotion as he works outside all winter and it really heals and protects his skin from winter chapping and cracks.

My husband purchased The Body Shop's Vitamin E skin care kit for me for Christmas. I haven't stopped using their products since. The toner and the night cream are my new holy grain moisterizer and cleanser. Since then I've ordered from their website many times. One time I ordered the full size Vineyard Peach body butter (along with the Green Candied Apple body butter). Everyone online raved about the amazing peach scent so of course I had to get it! When it arrived I smelled it and it smelled more like sage than peaches. I went to my closest Body Shop store and asked if I could exchange it. All they had to do was look up my order on the computer and said yep we'd be happy to make the exchange. I grabbed the Morninga Body Butter and was out of there in 5 minutes! Great customer service, so helpful and easy to work with. Not to mention the scents are to die for and their skincare products are fantastic!

I have been a very loyal customer of your brand since its launch in Pakistan. I’ve been using the products due to its color, texture and reliability. But recently I’ve been viewing weird smells and taste in the lipsticks as well a particular odor in shades. I brought one lipstick (silver covering one) in August 2013 and it had a weird taste in it and after its application the stickiness appears on lips due to which I’ve to remove it. Further, a silver lining also started appearing on the lipsticks which made me quite suspicious. Within that span I bought the eye shades which had foul smell. I’ve been using the products therefore, I know the smell and taste of them. When I complained to your outlets in Pakistan they stated that it is due to new organic ingredients, to which I totally disagree. I again brought a lipstick and a perfume in December 2013 and same thing happened with lipstick due to which I had to switch to L’Oreal which was far better then bodyshop. The fragrance of body shop also wore off after 2 – 3 hours.
My mother gifted me again a lipstick, shade and foundation of bodyshop in April on my birthday. I started using it after a month and I am having same issues again, with again a silver lining coming on my lipstick. I read online regarding it which says that it might cause cancer due to expiry. I went to your Dolmen City Clifton – Karachi outlet today and they stated that the product is having organic ingredients that why it is having these issues. With totally dissatisfied and angry attitude, I decided to write to you.
It will be beneficial on your account if you look into this matter within Pakistan as you are definitely loosing clients. My office colleagues have stopped using BodyShop and have suggested me to use other brands. Even my sisters are no longer user of your fragrances stating they wear off quickly. I still use your body wash and moisturizers but I doubt of using them now.
Please look into this matter.

I was in the Body Shop located in Copley Square in Boston. I completed my purchase and as the sales associate was ringing me up she started talking to me about the Body Shop frequent shopper rewards card, but she suddenly stopped and asked me "Are you from this country?'. Yes, I have a very slight accent, but I have been living in this country for over 20 years. I thought it was extremely offensive and rude question. Why is the sales associate from the Body Shop deciding who gets the rewards card based on the accent? Offer it, don't make any comments and let the customer decide. I don't think I'll be going back to any of the Body Shop locations.