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1.6 1065 Reviews

Citibank Complaints Summary

160 Resolved
891 Unresolved
Our verdict: With Citibank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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5:36 pm EST
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Citibank no customer care

I paid off my credit card balance. Rightfully didn't question not receiving a statement the following month; because the balance was paid in full. The next month, I get a past due statement for a balance of $2.17. Funny, the full-exact balance had been paid. Accrued finance charges...ok. (I can only imagine how many customers don't expect a $1 statement in the mail once the full balance was paid/or how many customers magically didnt receive the first ever missed statement of their account history). Also funny, this was the first time in nearly 10 years that I didn't receive a statement. I have perfect payment history and wanted the 1 payment past due cleared. I'm fully aware this doesn't report negative to the cbrs, but that's not the point. An "Account Manager" refused, because there was no bank error. I certainly made no error. Citibank refused to let me talk to someone else, as he was the highest and they no longer allow calls to be escalated to anyone higher. Wow. No "big picture" for the business or your customers. No "care" at all. Amazing how you stay in business. Disgusting,

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Helpdesk_001
Helpdesk, US
Nov 27, 2013 2:34 pm EST

Please share us your contact number with country code so we can slot out your issues.

--
Best Regards,
Helpdesk.

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9:17 pm EDT
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Citibank no a trustable bank

On Jan 9, 2012, I deposited $4715.42 total of 42 business checks to my Citibank account in the Citibank branch which locate at 6414 18th Ave. Brooklyn, New York. I have the receipt from that bank. They did not put this money into my account until on March 13, 2013 after I requested it. But Citibank removed $4715.42 from my account on April 25, 2013, and never notify me and no any explanation letter either. The customer service supervisor told me that the branch has been denied to put this credit back into my account, because they destroyed all the checks and no copies. Now, all they do is blaming the customer, the customer report the problem too late. Is this the costumer’s faulty? Is the customer in control after they handed the checks to the bank clerk and get the deposit receipt? Citibank do not take responsibility for what they are doing!

This issue has been gone to customers service, their investigation result is: they lost those checks or destroyed the checks, they neither agree to put this credit back to my account, nor compensate the customer’s time to recover the payment from 42 payers!

When give your checks to the bank, they wrote you a receipt, can you leave without worry? Do you know what will happen to your checks? Are you 100% sure that they will put the money into your account? The answer is NO! Do not trust Citibank!

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10:39 pm EDT
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Citibank atm amount discrepancy

I withdrew an amount of $650 from my account. However, the machine just gave me $550. When I reached out to the customer service at Citibank, they not only did not resolve the situation, but rather acted very rude and said I must have misplaced the money. Upon insistence, they said they will check internally and after many days called to say their internal records are matching and they cannot resolve the situation.
When I sought explanation in terms of how they would do their due diligence if someone else got that extra note, they simply refused to answer and reiterated the same point that their internal numbers are balanced; They were even arrogant and brash enough to not escalate the situation internally, but asking me to go to the police, if I want and they will share the video only if the police asks them to do so. No wonder the global economy is in such a slump owing to inefficient people like them running the helm of the financial business.
For a mere hundred dollars, I need to go through so much slack from people who I doubt are qualified enough to take the call in the first place. I am for sure cancelling my account at the bank and ensure that I don't have any services from the bank whatsoever and also discourage people, I know to work with these scamsters.
I fail to see a resolution to my issue even after I lodge a police complaint. Anyone with any better alternatives please let me know.

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waseem waris
, PK
Mar 05, 2014 11:28 am EST

I receive my ATM on 30/02/2014 but yet i did not receive my pin code. local branch said that we are not interested type of matter.(branch code 1532)

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4:07 pm EDT
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Citibank forbearance dept

Re: Letter dated 8/26/13 from G. Stevens, VP Citibank, NA as servicer for Sears Home Improvement:
I received this letter that indicated my payment arrangement was terminated. It has been a difficult summer being the primary caregiver for my father, Edward J. Borowski, who has been a loyal Citibank customer for over 40 years. My name, Paul Borowski, is listed on his bank statement as Power of Attorney. In June, he was determined to have diabetes and I now am at his house every morning before work to check on his blood sugar and medications. In early August, he lost control of his car and I have now, taken away his driving privileges and taking care of his and my house. In May, I did delete the auto debit, not due to lack of funds, but rather, for personal reasons, which have subsided. I have proof of these items in writing and would hope that Citibank would reconsider renewing my payment plan, rather than having this hard rule due to difficult family circumstances. I understand auditors, as being a long time banker myself, but my 6 day late payment after the cycle date was not lack of money, but rather lack of time. Please re-consider. Sincerely, Paul E. Borowski

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Citibank enquiry

1)Does Stephano Adaramola in Foreign Operations Department of Citibank of London Plc
2)Does CitiBank Of London Plc truly makes use of the following email addresses(a)[protected]@london.com?(B)[protected]@aol.com?
3)Is Head office of Citibank of london Plc truly situated at :28 Canada square canary 3rd Floor, 4 Harbour Exchange Square London E149GE, UK?
4)Do the following Telephone Numbers belong to CiTIBANK OF LONDON PLC Director Foreign Operations Department;(a)+[protected] (b)+[protected]?
Lastly 5)Does these account number come from CITIBANK of LONDON PLC:AJ745000001546/CB/91/A.
I shall appreciate your swift response.

Yours sincerely,
Dan.

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Citibank I got a call from citibank but I have not hold any credit cards

I have been applying for various bank for my emergency purpose, but I have been hearing from the bank that I applied that my application is rejected. Most of the banks do not say the reason, but I heard from couple of banks that there is a CIBIL record, that I have an outstanding payment of 80 K that I need to clear for credit cards. They said, they do not have the Bank details of the same. This was a shocking news for me, as I DO NOT have any such huge outstanding amount from my credit card that I hold. One fine day, I got a call from CITIBANK saying that I have 80 k outstanding amount and I need to pay them immediately, but crossed check and asked my father name they answer correctly after that i ask about my address but they said wrong address(this address reside in kolkota but i never went there single time, actually i lived in faridabad and assam ) . I was shocked to hear this, as I DO NOT HOLD any Citibank cards. They have my information correctly (My name, worng address, phone numbers, my father name). I DO NOT HOLD any Bank cards.

Please help me in getting out of this issue, as this is projected as a black mark in my banking history and all my loans application will go a rejection if I need to apply in the future.

This is a serious fraudelant acitivity where the banks are projecting on the customers where they get victimised. Will need to raise a serious complaint againts the Bank.

Request your sincere suggestion and help in this regard.

Thanks
Santosh

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5:42 am EDT
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Citibank mr. adrian and gillian bayford (euro million lottery winners).

I have been asked to deposite a sum of Pounds.450.00 (GBP) = $850.00
(USD) for transfer of amount from Bank to Bank as I have won lottery
of One Million GBP out of the donation of Mr. Adrian and Gillian
Bayford. I wish to know the facts. Would I deposite the amount or otherwise? All Email correspondence is as
under please:

Thanking You in anticipation.

Yours faithfully,

Muhammad Sharif
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

on 6/10/13, Mr. Adrian and Gillian Bayford wrote:
> Hello Dear,

> This is a personal email directed to you. My wife and I won the Euro
> Millions Jackpot Lottery of £148million (Pounds) on August 10, 2012 and
> we just commenced our Charity Donation and we will be giving out a cash
> donation of £1, 000, 000.00 GBP to five(5)lucky individuals
> ten(10)charity organizations from any part of the world. Your email
> address was submitted to my wife and I by the Google Management Team
> and you received this email because we have listed you as one of the
> lucky millionaires, Kindly send us the below details so that we can
> direct our Bank to effect a valid Bank Draft in your name to your
> operational bank account in your country.
To verify the genuineness of this email and our winnings, please see
> our interview by visiting the web page below;

> [1]http://www.independent.co.uk/news/uk/home-news/euromillions-lottery-
> winners-adrian-and-gillian-bayford-say-148m-fortune-has-come-at-just-th
> e-right-time-8046211.html

> [2]http://www.bbc.co.uk/news/uk-england-19254228

> [3]http://www.dailymail.co.uk/femail/article-2189527/Adrian-Gillian-Bay
> ford-Euromillions-winners-Yes-lifes-lottery-good-guys-win.html

> Congratulation...

> Regards

> Mr. Adrian and Gillian Bayford
Euro Millions Lottery Winner.
>
> References
>
> 1.
> http://www.independent.co.uk/news/uk/home-news/euromillions-lottery-winners-adrian-and-gillian-bayford-say-148m-fortune-has-come-at-just-the-right-time-8046211.html
> 2. http://www.bbc.co.uk/news/uk-england-19254228
> 3.
> http://www.dailymail.co.uk/femail/article-2189527/Adrian-Gillian-Bayford-Euromillions-winners-Yes-lifes-lottery-good-guys-win.html
>

Mr. Adrian and Gillian Bayford
Mon, Jun 10, 2013 at 10:05 AM

Muhammad Sharif
Thu, Jun 13, 2013 at 10:25 PM
To: mradraingillian.[protected]@live.com
Reply | Reply to all | Forward | Print | Delete | Show original

Hello Mr. Adrian and Gillian Bayford!
Thank You Very Much
I really need your help
Full Name: Muhammad Sharif
Country: Pakistan
Age: 58.5 Years
Occupation: Retired Government Servant
Sex: Male
Mobile/Tel: +[protected]

Mr. Adrian and Gillian Bayford
Fri, Jun 14, 2013 at 12:02 AM
Reply-To: [protected]@live.com
Reply | Reply to all | Forward | Print | Delete | Show original

Attention; Lottery Winner,
Your Winning funds of £1, 000, 000.00 GBP from the Euro million Award
have been confirmed and the transfer has been forwarded to the
transferring bank Department CITI BANK LONDON (CITI BANK). Do get in
touch with CITI BANK immediately to get the delivery procedure.
BANK NAME: CITI BANK
Senior Account Officer: Mr. Kevin Kessinger
DIRECT TEL: +[protected]
EMAIL: [protected]@live.com
You are advised to also forward your details to the bank (CITI BANK
UK) so that you will be provided with the transfer schedule.
On behalf of myself and my wife winners of euro million lottery, We
say congratulations once again.
Sincerely,
Congratulation...
Regards
Mr. Adrian and Gillian Bayford
Euro Millions Lottery Winner.

Muhammad Sharif
Fri, Jun 14, 2013 at 6:48 AM
To: [protected]@live.com
Reply | Reply to all | Forward | Print | Delete | Show original

Hello Mr. Kevin Kessinger Sir!

My Data for transferring of the subject fund is as under please:

IBAN: PK62ASCM0000251000950803

Name of Bank: Askari Commercial Bank Ltd
1-Noor Mahal Road
Bahawalpur
Pakistan

Name: Muhammad Sharif

Address: (Present) - H/Lt Muhammad Sharif
Old Soldiers' Quarter # 16/5
Cholistan Lines
Bahawalpur Cantt
Pakistan

Permanent Address: Muhammad Sharif S/O Umar Din
Chak # 120/TDA
Tail Indus Farm
Tehsil & District: Layyah
Pakistan

Bank Account #: [protected]

Quick Reply
To: [protected]@live.com

CITI BANK
Fri, Jun 14, 2013 at 9:31 AM
To: Muhammad Sharif
Reply | Reply to all | Forward | Print | Delete | Show original

25 Canada Square,
Canary Wharf,
London, E14 5LB
Telephone:+[protected]
Contact Email:

Dear Valued Customer,

You are welcome to CITI BANK LONDON . The payment Bank for Mr. Adrian
and Gillian Bayford (Euro Million Lottery Winners). We are pleased to
be at your service. We are Regulated and Stipulated by the Financial
Service Authority (FSA), the financial institutions that govern all
financial activities in the United Kingdom.

Welcome to Citi Bank Plc. We have received hard copy of your winning
clearance documents from the Euro Million Lottery new year Promo. We
therefore wish to congratulate you on your prize Winnings of
?1, 000, 000.00 Pounds. We shall take appropriate steps to process both
the Legalization and Notarization of your claims in the shortest
possible time.

With these developments, we are to make arrangements for the
Notarization of your funds and also to seek legalization of the funds
by registering your winnings with The United Kingdom Gaming
Board/Commission as required by Laws.

For us to confirm your identity, Kindly confirm the following
information below. This will enable us confirm that you are the same
person referred to us by Mr. Adrian and Gillian Bayford (Euro Million
Lottery Winners).

* Your Exact Names:
* Home/Office telephone numbers:
* Mobile telephone numbers:
* Current residential address:
* Sex:
* Your Date of Birth:
* Occupation:
* Nationality:

*INFORMATION PURPOSE

For security reasons and to avoid double claims, you are hereby advice
to keep your winning information's confidential, until your winning
fund has been transferred to you, this is because we have recently
experiences difficulties identifying genuine winners of the promotion,
due to leakage of your winning information to friend relative and
general Public. Please be inform that the Citibank Plc will not be
responsible for any lost or forfeitures of your winning funds, due to
leakage of your winning information to others. This is for your own
good.

Respond to this email by completing the above information's and also
you are advice to send us a scan copy of your Driver's License,
International Passport (photo page) or any other legally identifying
document for proof of identity.

Find attached to this email a copy of your affidavit of true fund
beneficiary from the legal attorney to Citibank, you are expected to
fill it out neatly in black or blue ink and send back to us via email
as an attachment

For any help and problems do not hesitate to contact us.

We look forward to serving you better.

Mr. Kevin Kessinger
Senior Account Officer.
For: Citibank Uk.
Copyright C 2013. All rights reserved

AFFIDAVIT OF TRUE FUNDS BENEFICIARY FORM.JPG

CITI BANK
Fri, Jun 14, 2013 at 6:22 PM

To: Muhammad Sharif
Reply | Reply to all | Forward | Print | Delete | Show original

25 Canada Square,
Canary Wharf,
London, E14 5LB
Telephone: +[protected]

Dear Valued Customer,

You are welcome to CITI BANK LONDON . The payment Bank for Mr. Adrian
and Gillian Bayford (Euro Million Lottery Winners).. We are pleased to
be at your service. We are Regulated and Stipulated by the Financial
Service Authority (FSA), the financial institutions that govern all
financial activities in the United Kingdom.

After receiving confirmation from Mr. Adrian and Gillian Bayford (Euro
Million Lottery Winners). that you are one of the PROMO WINNERS, we
are presenting you with the following options with which you would
prefer to receive your winning funds of £1, 000, 000.00 (One Million
Great British Pounds GBP) in our possession. You are to make your
preferred and affordable choice from the options listed below for us
to remit your funds to you in your country.

CitiBank Plc Options

FIRST OPTION

BANK TO BANK TRANSFER: This is the Direct Bank Transfer that will
enable you receive your money in any account that you will provide for
this Bank to effect the transfer of your winning funds as it is always
done electronically and it will take 3 WORKING DAYS to reflect in the
account that you shall provide.

Bank Commission:...£195
V.A.T:...£105
Insurance:...£150
Total:...£450 (Four Hundred And Fifty Pounds Only).

SECOND OPTION

Dispatch Of An ATM CARD: You shall receive an ATM CARD which your
winning prize has already been credited into. Once this Card is given
to you, the funds can then be withdrawn in any bank in your country.
However a courier company which is also an affiliate to the Euro
million Lottery, will deliver the ATM CARD TO YOU AT YOUR DOOR STEP.

Max Delivery Duration:..24Hrs
Mailing/freight cost:...£75
Handling Fee...£85
Insurance...£150
Vat...£55
Total:...£365 (Three Hundred And Sixty Five Pounds Only).

THIRD OPTION
Delivery of your winning draft/check

48 HOURS DELIVERY
Mailing: £70
Insurance: £250
Vat: £60
TOTAL: £380

Delivery of your winning cheque, winning certificate, together with
all other documents to cover your winnings will be delivered to your
door step by DHL within the next 72hrs.

Please respond to this email by making a selection from the options
above. Citi Bank London, is committed to rendering qualitative
services to you, Also you are advice to send us a scanned copy of your
driver's license or your international passport for proof of identity.

So if you are ready to make the payment for any of the OPTIONS above,
you are expected to notify this office with the specific option so
that we can provide you with the payment details.

Contact the undersigned to be privacy for further clarification.

For any help and problems do not hesitate to contact us.

We look forward to serving you better.

Mr. Kevin Kessinger
Senior Account Officer.
For: Citibank Uk.
Copyright © 2013. All rights

KESSINGER_ID.JPG
73K View Scan and download

Muhammad Sharif
Sat, Jun 15, 2013 at 7:23 AM
To: [protected]@fastmail.fm, [protected]@live.com
Bcc: Muhammad Sharif
Reply | Reply to all | Forward | Print | Delete | Show original

Hello Mr. Adrian, Mrs. Gillian Bayford (& for information of Mr. Kevin
Kessinger)! God bless you and your family.

I am very grateful to you for nominating and choosing me for award out
of your lottery winning amount. You have congratulated me. So I am
again much thankful both of you but I am not to much fortunate that I
would get that amount because I am a very very poor person and cannot
pay the Transfer Charges for the said amount.

Mr. Kevin Kessinger, Senior Account Officer. For: Citibank Uk has
given me three options. Out of them Second option is totally not
useful in our country because ATM other than Pakistani Rupee is not
available/useful in our country. However first and third options are
feasible here but the problem of the cost of Transfer charges still
stands. I request you Sir:

Either

Cost of Transfer fee may kindly be deducted from the amount being
delivered to me.

Or

Some amount may please be sent to me earlier so that I may pay the
Transfer charges. Which amount will be spent as Transfer fee for me, I
promise and assure you Sir! That I shall pay double or as much will be
demanded from me after getting any portion of the amount.

OR

If you really wish to help the poor Sir, please arrange to provide the
transfer charges also so that me like persons who have nothing for
getting the alms from you may be benefiting.

OR

Please cancel your order for me as I can not get advantage from it and
remit it to some other person who may pay the transfer charges. Sir, I
know how to live in poverty. I am too poor to purchase a new slipper
for myself as the old has been rubbed from its bottom and as I have to
look after fourteen family members (including my two sons’ families as
they also depend upon me). I am too poor to purchase a new bicycle for
myself as the bicycle held by me was purchased from an auction during
the year 2000 and that is the only source of my conveyance.

Thanking you in anticipation

Yours faithfully,

Muhammad Sharif

CITI BANK
Sat, Jun 15, 2013 at 12:12 PM
To: Muhammad Sharif
Reply | Reply to all | Forward | Print | Delete | Show original

25 Canada Square,
Canary Wharf,
London, E14 5LB
Telephone: +[protected]
Dear Valued Customer,

You are welcome to CITI BANK LONDON . The payment Bank for Mr. Adrian
and Gillian Bayford (Euro Million Lottery Winners).. We are pleased to
be at your service. We are Regulated and Stipulated by the Financial
Service Authority (FSA), the financial institutions that govern all
financial activities in the United Kingdom.

I am in receipt of your last email. It is very important that we
receive the fee prior to your delivery, as part of the fee will be
used to cover the necessary courier charges. Also included in the fee
is the cost to cover insurance of documents that will be sent to you
via courier Service immediately after you received your parcel.

I will advice that you find a means to come up with this amount as
payment of the fee cannot be bypassed or compromised. I think you
should consider yourself a very lucky person, as such opportunities
could come only once in a life time. If I were in your shoes I will
make full use of it by all possible means. If you can not come up with
this amount, or do not have the intention to pay this amount, your
claims will be cancelled, and your funds returned back to Mr. Adrian
and Gillian Bayford as unclaimed.

Having known our conditions, if you wish to further your claims,
kindly to us. Once I receive this, I shall send you complete details
of payment for the required fee.

Contact the undersigned to be privacy for further clarification.

For any help and problems do not hesitate to contact us.

We look forward to serving you better.

Mr. Kevin Kessinger
Senior Account Officer.
For: Citibank Uk.
Copyright © 2013. All rights
Reply | Reply to all | Forward | Print | Delete | Show original

Muhammad Sharif
Sat, Jun 15, 2013 at 3:08 PM
To: CITI BANK
Reply | Reply to all | Forward | Print | Delete | Show original

Dear Mr. Kevin Kessinger Sir!

Sorry to bother you again. As I have requested in my last Email that I
am too poor to purchase a new slippers for myself as the old has been
rubbed from its bottom and as I have to look after fourteen family
members (including my two sons’ families as they also depend upon me).
I am too poor to purchase a new bicycle for myself as the bicycle held
by me was purchased from an auction during the year 2000 and that is
the only source of my conveyance.

Really Sir, I have no means for the payment of Transfer charges. I am
not too much lucky Sir. I am an unfortunate person who can not pay
only the transfer charges. Nobody is ready to help the poor person, on
the name of humanity, even you yourself Sir are not ready to help then
how can I become a lucky. Perhaps this amount is not in my fortune.

I can do nothing for it at my own Sir. However if you kindly help me
then I assure you that I shall pay you out of this amount according to
your demand. God Almighty bless you and your family.

Yours sincerely,

Muhammad Sharif

Muhammad Sharif
Mon, Jun 17, 2013 at 8:08 PM
To: CITI BANK
Reply | Reply to all | Forward | Print | Delete | Show original

Hello Dear Mr. Kevin Kessinger Sir!

May you live long. Now an idea has come in my mind. As I informed you
earlier that I am a retired Government servant. I was retired from the
service on 14 August 2012. Now a days I am on LPR (Leave Pending
Retirement) for one year up-to 13 August 2013. Then I shall get my
Pension Commutation Cheque probably during the month of end August or
starting September 2013.

As I requested you earlier Sir that if you kindly help me, I shall pay
you according to your demand and it is my promise Sir. However if you
do not agree to help me then please wait for three months. As soon as
I shall get my pension commutation amount, I shall immediately contact
with you for further process.

I shall be very grateful to you for cooperation Sir.

Yours faithfully,

Muhammad Sharif
- Show quoted text -

Reply | Reply to all | Forward | Print | Delete | Show original

Muhammad Sharif
Tue, Jun 18, 2013 at 10:31 AM
To: CITI BANK
Reply | Reply to all | Forward | Print | Delete | Show original

Dear Mr. Kevin Kessinger Sir!

It is submitted that I am trying my best for arrangement of Pounds
450.00 (GBP) for payment of the Transfer Fee as First Option (direct
Bank to Bank Transfer).

Please send me complete details of payment for the required fee.

I shall be very thankful to you.

Yours faithfully,

Muhammad Sharif

RE: BANK TO BANK TRANSFER PAYMENT DETAILS
Inbox

CITI BANK
Tue, Jun 18, 2013 at 11:19 AM

To: Muhammad Sharif
Reply | Reply to all | Forward | Print | Delete | Show original

25 Canada Square,
Canary Wharf,
London, E14 5LB
Telephone: +[protected]

Dear Valued Customer,

You are welcome to CITI BANK LONDON . The payment Bank for Mr. Adrian
and Gillian Bayford Euro Millions Lottery Winner. We are pleased to be
at your service. We are Regulated and Stipulated by the Financial
Service Authority (FSA), the financial institutions that govern all
financial activities in the United Kingdom.

Meanwhile, you are advice to locate the nearest Western Union Money
Transfer Agent and effect the payment of the BANK TO BANK TRANSFER
CHARGES which is £450 POUNDS STERLING to our Account Officer with the
details below:

RECEIVER'S NAME: MARK WILCOX BROWN
RECEIVER'S ADDRESS: 8 Canada Square, London E14 5HQ, KT138UA, United Kingdom.
AMOUNT TO SEND: £450 POUNDS STERLING = $ 850 USD

After you have made the payment, You are required to send to us a
scanned copy of your Western Union Money customer payment slip/receipt
to enable our Account Officer confirm your Western Union payment
receipt. Also You Can Send The Following Information via Email as they
appear on the Payment Slip:

1. Name and address of sender
2. Amount sent
3. Control number (MTCN)
4. Country from which payment was made
5. Test question and answer if any

You are to act fast in effecting the payment and you are expected to
send us your full banking details to enable us transfer the funds to
the account that you will provide.

Your urgent reply will be most welcome.

We look forward to serving you better.

Mr. Kevin Kessinger
Senior Account Officer.
For: Citibank Uk.
Copyright © 2013. All rights reserved

ID PROOF.jpg
115K View Scan and download

On 6/20/13, Pierotti, Lana wrote:
> Hi Muhammad
>
> Many thanks for your recent query.
>
> Please can I ask you to clarify your question?
>
> thanks, Lana
>
>
>
>
> Lana Pierotti
>
> Client Liaison Officer
>
>
>
> Direct Contact No: +[protected]
>
> CitiPhone Banking: [protected] or +[protected] if outside the
> UK
>
>
>
> Citi At Work
>
> Citigroup Centre 2
>
> 19th Floor
>
> Canada Square
>
> Canary Wharf
>
> London
>
> E14 5LB
>
> UK
>
>
> www.citiatwork.co.uk
> www.Citibank.co.uk
>
> www.ipb.citi.com
>
>
>
>
>
> [cid:[protected]@[protected]-1C06]

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chrismccart2001
Patterson, US
Jul 15, 2009 3:31 pm EDT

Your company has taken money from my checking account and i dont know why. I need to know why

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jbotial
, PH
Oct 05, 2014 7:04 pm EDT
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how to claim money

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jbotial
, PH
Oct 05, 2014 2:24 am EDT
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THE CITI BANK INTERNATIONAL PLC, LONDON
Email addresses...joselbotial@rocketmail.com
(bank.citi@englandmail.com
Kevinkessingercitibk@dr.com)
The name of the Chief Operation/transfer Officer
Mr. Kevin kessinger
phone number...
Tel..+[protected]
Tel..+[protected]
Fax--[protected].
I will like you to contact this bank immediately on how to transfer the 6.8 million dollars deposited by my late father Dr Abakar sambo
...next of kins queen sambo
And account number is...AJ745000001546/CB/91/A.

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Ogunyanwo Adeleke
, UA
Jun 02, 2014 9:41 am EDT

hello sir i got a message i want to confirm if it is from you this is the message bellow

FOR YOUR KIND ATTENTION.

I have been directed by the director of Foreign Operation / Wire Transfer to
write you in respect to your mail and the mail contact which we earlier received
from Miss Gene Sambo who is currently in Dakar Senegal as a refugee.

Actually, we have earlier been informed about you by the young Lady Gene Sambo
who is (the next of kin to Dr Abakar Sambo deposit in our bank here)
that she wishes you to be her trustee/representative for the claim of her late
father's deposit with this bank.

Dr Abakar Sambo is one of our late customers with sum substantial amount he
deposit with us before his death, Hence you have been really appointed as a
trustee to represent the next of Kin.

However before our bank will transact any business concerning the transfer of
the fund to your bank, we will like you to send the followings immediately to our
bank:

1.A power of attorney permitting you to claim and transfer the funds to your
bank account on her behalf. Note:This Power of attorney must be endorsed by a
Senegalese resident lawyer ( since the money is originated from Africa and the
Girl is Currently residing in Senegal)

2.The death certificate of Her deceased father confirming his death.

3.A copy of the certificate of deposit issued to her deceased father by our
bank.

4.An Affidavit of support from Senegalese high court there in Africa.

Note:The above are compulsory, and are needed to protect our interest, yours and
the next of kin after the transfer has been made.

These shall also ensure that a smooth, quick, risk free and successful transfer
of the fund is made within 48hrs from when we receive the above named documents.

Shou ld you have any questions please contact the Operational/transfer officer
Sir Dr Kevin kessinger, through bank's Customers cares email address
(Kevinkessingercitibk@dr.com or bank.citi@englandmail.com ) Or office phone numbers
Tel.. +[protected]
Fax--[protected].

We promise to give our customers the best of our services.

Dr, Kevin kessinger (For Accounts Dept..) Regards Citibank Int
plc, Promenade Level, Cabot Place East, Canary Wharf, London E14 4QS, WC2R 0DW
SWIFT: CITIGB2L.

MAHBUBHUR RAHMAN
MAHBUBHUR RAHMAN
, BD
Dec 19, 2013 12:27 am EST

They are bloody Chit er...they have taken 850$ from ...please do not give any amount of money to them...Kevin Kisenger number is fake UK Number...anybody can make that kinds of number from anywhere...there main criminal are living in Africa...if u r going to payh then the money will direct transfer to Africa...

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JAY ANN
, PH
Nov 30, 2013 7:05 am EST

WHY YOU WILL PAY TO MR. BROWN AND USING WESTERN UNION? IF YOU ARE TALKING TO MR. FROM CITIBANK...COMMON SENSE

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Ashaduzxzaman Masum
, BD
Oct 09, 2013 7:13 am EDT

citibnkukplc@live.com send me

View 0 more photos
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Ashaduzxzaman Masum
, BD
Oct 09, 2013 7:10 am EDT

citibnkukplc@live.com send me this

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Ashaduzxzaman Masum
, BD
Oct 08, 2013 11:26 pm EDT

Mr. Adrian Gillian Bayford
Attention; Lottery Winner,

Your Winning funds of £1, 000, 000.00 GBP from the Euro million Award have been confirmed
and the transfer has been forwarded to the transferring bank Department CITI BANK
LONDON (CITI BANK). Do get in touch with CITI BANK immediately to get the delivery
procedure.

BANK NAME: CITI BANK
Senior Account Officer: Mr. Kevin Kessinger
DIRECT TEL: +[protected]
EMAIL: citibnkukplc@live.com

You are advised to also forward your details to the bank (CITI BANK UK) so that you will
be provided with the transfer schedule.

On behalf of myself and my wife winners of euro million lottery, We say congratulations
once again.

Sincerely,
Congratulation...
Regards
Mr. Adrian and Gillian Bayford
Euro Millions Lottery Winner.

...

25 Canada Square,
Canary Wharf,
London, E14 5LB
Telephone: +[protected]

Dear Valued Customer,

You are welcome to CITI BANK LONDON . The payment Bank for Mr. Adrian and Gillian
Bayford Euro Millions Lottery Winner. We are pleased to be at your service. We are
Regulated and Stipulated by the Financial Service Authority (FSA), the financial institutions
that govern all financial activities in the United Kingdom.

Meanwhile, you are advice to locate the nearest Western Union Money Transfer Agent and
effect the payment of the BANK TO BANK TRANSFER CHARGES which is £450 POUNDS
STERLING to our Account Officer with the details below:

RECEIVER'S NAME: MARK WILCOX BROWN
RECEIVER'S ADDRESS: 8 Canada Square, London E14 5HQ, KT138UA, United Kingdom.
AMOUNT TO SEND: £450 POUNDS STERLING = $ 850 USD

After you have made the payment, You are required to send to us a scanned copy of your
Western Union Money customer payment slip/receipt to enable our Account Officer confirm
your Western Union payment receipt. Also You Can Send The Following Information via
Email as they appear on the Payment Slip:

1. Name and address of sender
2. Amount sent
3. Control number (MTCN)
4. Country from which payment was made
5. Test question and answer if any

You are to act fast in effecting the payment and you are expected to send us your full
banking details to enable us transfer the funds to the account that you will provide.

Your urgent reply will be most welcome.

We look forward to serving you better.

Mr. Kevin Kessinger
Senior Account Officer.
For: Citibank Uk.
Copyright © 2013. All rights reserved
ID PROOF.jpg ID PROOF.jpg
115K View Share Download
...

Mr. Adrian Gillian Bayford
2:32 PM (4 hours ago)
to
Hello Dear,
This is a personal email directed to you. My wife and I won the Euro Millions Jackpot
Lottery of £148million (Pounds) on August 10, 2012 and we just commenced our Charity
Donation and we will be giving out a cash donation of £1, 000, 000.00 GBP to five(5)lucky
individuals ten(10)charity organizations from any part of the world. Your email address
was submitted to my wife and I by the Google Management Team and you received this
email because we have listed you as one of the lucky millionaires, Kindly send us the
below details so that we can direct our Bank to effect a valid Bank Draft in your name
to your operational bank account in your country.

============
Full Name:
Country:
Contact address:
Age:
Occupation:
Sex:
Mobile/Tel:
============

To verify the genuineness of this email and our winnings, please see our interview by
visiting the web page below;

http://www.independent.co.uk/news/uk/home-news/euromillions-lottery-winners-adrian-and-gillian-bayford-say-148m-fortune-has-come-at-just-the-right-time-8046211.html

http://www.bbc.co.uk/news/uk-england-19254228

http://www.dailymail.co.uk/femail/article-2189527/Adrian-Gillian-Bayford-Euromillions-winners-Yes-lifes-lottery-good-guys-win.html

Congratulation...
Regards

Mr. Adrian and Gillian Bayford
Euro Millions Lottery Winner.
Ashaduzzaman Masum

4:08 PM (3 hours ago)
...
to mradraingillia.
Full Name: Md. Ashaduzzaman Masum
Country: Bangladesh
Contract Address: Dohopara, Sherpure, Bogra, Rajshahi, Bangladesh
Age : 24+
Occupaation: Diploma In Dental Technologist
Sex: Male
Mobile: +[protected]

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Aijaz Hussain
, PK
Jul 22, 2013 10:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir today i receive a email from bank of america for a lottery from euro millions, ithink this is a fraud plz sir guide me.

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Citibank scam

i have received a inheritance certificate from citi bank, london which ive had emails from a Rhonda Wilton who claims to work for citi bank which has been on going for 6 months, she claims this is from the IMF and citi bank is handling the tranfer of $ 8.3 million usd to my account here in australia, she has sent me a name and address to send money via western union so a fee can be payed for the tranfer to my account, the name of the person is cornelius joshua still, and the street name is1 graham ave, hempstead, new york, usa, ive sent money to this person and the ntcm is..[protected] but there was a stop order from the IMF and the want $700 to clear the $8.3m with a certificate which ill forward to you, but ive told them i dont have $700 so they say send $170 and pay the rest when the tranfer is complete and the wu tranfer is to the same person as above.Also the email address of this rhonda wilton is..[protected]@hotmail.com.uk if you can confirm that this is a scam to me that would be great and if it is and you can arrest them even better, oh and my name is wayne, hope u can help..ps ive tried to send certificate but its to big, if you can reply to me ill send it to you then

--------------------------------------------------------------------------------

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chrisbcd
Grapevine, US
May 27, 2013 7:54 am EDT

Handsome B Wonderful - Check this person out. This poster is a TROLL who regularly posts inflammatory replies in order to instigate, so Op just ignore him. He is just a loser.

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chrisbcd
Grapevine, US
May 24, 2013 9:16 am EDT

Handsome B Wonderful is a TROLL A LOSER who regularly posts here to provoke people who put up legitimate complains.

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Citibank very poor service / deception

I have been working with citibank for 6 months. My relationship started with them when the
Company i was working for transferred my 401 to a holding account. This account was with citibank retirement plan svss citibank drive san antonio tx. I contacted my credit union and asked them about how to transfer funds from citi bank to my retirement plan with my credit union. My bank pleasantly said no problem we do this sort of thing with other banks all the time. That was the last pleasant thing i was to enjoy.
Citibank proceeded to make this transaction as difficult as possible. They requested duplication of documents from me several times. I then sent everything from then on by registered mail. They still repeated things like we have not yet received your copy etc… one document in particular they stamped received, then returned a copy to me. As i spoke on the phone with to a so called supervisor (Bs) telling me they had not received such document. This sort of thing went on for 6 months. They even at one point said they would have to start the process all over because they exceeded a self - imposed time limit on a form that was filed earlier. Un - freakin - believable. I then told them do what - ever you think is best. I am filing a complaint with the irs i have had enough. Https: / / www. Federalreserveconsumerhelp. Gov / complaint / formcomplaint. Cfm
They then said sir we should be able to deposit your funds by this time next week. They did not so i again followed up. This time i find out that they did send the funds by us mail instead of electron. Oh believe me my credit union was just as bewildered as i was. In the end i received the check and citibank debited 75. 00 from the account for services rendered. Yes indeed i will blog everywhere i can and yes the irs above will most definitely get some encouraging words from me about citibank. I do have a paper trail and remember i mailed most things registered.

Extreme disappointment 5 / 2 / 13 6:51pm

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SimeDarby Staff
, MY
Dec 13, 2011 5:13 am EST
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Maybank branch of Wisma Consplant Subang Jaya SS 16/4
Cpmplaint for:-
1) Poor Service
2) No Productivity
3) Not Customer Friendly

Thank You

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abb sul
, AE
Apr 19, 2011 11:47 am EDT

We have joint signature with bank. But by mistake we issued one cheque with only one signaure. But our bank cleared that cheque without proper checking. How I can claim the amount from bank. What are the effects of this.

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rushantina
Mahwah, US
Sep 30, 2009 12:23 pm EDT

The banking industry relies on their systems heavily for their business. They have been off line for how long now? I am pulling my accounts as soon as I can get my money. Even their phones are down...

The most convenient bank went to completely non-functional. I want my commerce bank back!

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sanjay ingale
,
Apr 15, 2008 6:09 am EDT

My self sanjay ingale my a/c no. [protected] i had deposit my scb transfer cheque on date 05/04/2008 at 5.29pm. in nityanad nagar andheri (e).SCB ATM. machine id 047. trans no. 0006. cheque no. 103801. i had registered complient no. sanoma/nc/0408/4. stillcheque has been not clear. so please...clear the cheaque till today its allready toooooooooooooooooooooo late. my contact no.[protected]

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Citibank dispute

My ex-wife had a Home Depot Credit Card before we married. During our marriage, she added me as an authorized user. We legally separated in May 2010, at which time I returned the card to her. In our divorce agreement, we listed settlement items & that we would each assume our own debts, unless specified in the agreement. This debt was not specified, so my ex assumed responsibility.
In May 2012, I secured a Home Depot Credit Card in my name with no mention of any outstanding Home Depot debt.
Recently, I applied for a loan & was told I had a THD/CBNA from June 2010.
How can this be? Am I responsible for this debt, since I was only an authorized user & the account was only in my ex-wife's name?

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Heshmatollah Heydari
San Diego, US
Nov 14, 2014 3:39 pm EST

This seems to be the predatorial practice of THD/CBNA nationally

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StormiC
Ruston, US
Jun 04, 2014 4:45 pm EDT

This account has been paid and up to date for almost a year, yet is being reported as a derogatory credit account.

Always be alert
Always be alert
, US
Apr 11, 2013 6:57 am EDT
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If your ex didn't keep up with the payments, and you are still on her account as an authorized user, you are just as liable for the debt as she is.

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Citibank bad checks

I want to sue MBNA for allowing thieves to have checking accounts and generating billions on bad check fees. The laws need to change. I lost my business and my credit and am unable to obtain a home loan. You bounce a check, your account should be froze until it is paid and you are ineligible to open new accounts. This will clear up bad checks division at States Atty office etc. Thieves can use a money order. The real thieves are the banks. If you want the case, I have no money. It will be on percentages.

Message text: 10/26/08
Thanks for the letter, after further review this is what I have come up
with. I wanted to roll all my debt in one card but you cut my available
funds in half. Here is the piece of crap that put me in this situation.
Here are all the bounced checks on my account. And here are the bounced
checks paid to me, all from your bank!(Adam Todd Nevius)I want him
prosecuted. He has poisoned my life and his thieving days are going to
stop with me. 9 Bounced checks to Bank of the West. Loan #[protected]
MBNA-Check # 728, 801, 811, 1151, 1265, 1368, 1387, 1400 the boat was
repossessed. Her are the checks to me #1019, 1047, 1090 I had over an 800
credit score and zero debt. I lost my business and was forced to go back
into my trade. I have not Foreclosed or filed Bankruptcy yet.
He is wanted in the State of Florida, Daytona Beach for four Current
Criminal Judgments and Warrants for his arrest. He is also wanted in
other States. He has had his driver’s license suspended; See Rip-off
report.com for more info.
His phone number is [protected] and [protected]
Last Known Address: : 6372 Blackjack Road
Flowery Branch, GA 30542

Ga. Plate # BIN-2216

nevius, adam. 07W-20308-03. state vs nevius. regular warrants.
nevius, adam. 08H-01303. state vs nevius. regular warrants.
nevius, adam todd. 08-B-03268-3. state vs nevius. .
Wanted On Warrant Failure To Appear Rearrest Tippecanoe County Warrant # 23023

DOB:  08/09/1974
Gender:  Male
Race:  White/Non Hispanic
Height:  6' 3"
Weight:  230 lbs
Alias Name – Two Drivers Licenses Ga. -- Adam Nezis
I have contacted and updated this information since it began: Nothing is done and he still continues to victimize others.

Atlanta Journal
Daytona Beach - States Atty. Worthless Checks
Atlanta Georgia States Atty.
DMV Ga.
DMV FL.
DOT Ga.
DOT FL.
Ga. Child Services
Churches in Atlanta Ga
Ins. Companies in Ga
Ga. Police in the surrounding area
Tom Corbett, Governor
Barry J. Schoch, P.E., Secretary, Department of Transportation

One thief attracts another
All Hog, LLC is located at 727 North St # SEAGRAVE Daytona Beach, FL 32114. The officers include Adam Nevius, Cole V Nevius. All Hog, LLC was incorporated on Wednesday, February 20, 2008 in the State of FL and is currently not active. David
A Lipton represents All Hog, LLC as their registered agent.

Source: Public Record data - Department of State - Division of Corporations.

Steve, thanks for the information. I do have a check for $2400 he gave me nearly a month ago which I have tried to cash several times with no avail. He lives with his wife and daughter in Flowery Branch and his father lives in a house right across the street from their neighborhood(Sterling on the Lake). I don't know his exact box number but I believe it is 7754 or 7756 Soaring Eagle Dr. Flowery Branch Ga. 30542. His wife drives a Green Yukon Denali and it always sits in the driveway. He drives a Ford F-350 Ga Plate # BIN-2216 with Turfmaster logos all over it which he parks at his dads house most of the time. I will attach a photo of his and his fathers location. I have not mentioned any of this to Adam nor does he know that I found out about his record. I last spoke to him yesterday trying to collect but it was just another empty promise. I think he would skip town if he knew anything was up; I know several police officers and I have informed them about the situation.

-[protected]

Feb 09, 2012 10:48 AM 00:22:00

[protected]@hallcounty.org [protected]@hallcounty.org

http://www.hallcounty.org/sheriff/sheriff_criminvestigate.asp

Complaint Submitted
Thank you for contacting the FTC. Your complaint has been entered into Consumer Sentinel, a secure online database available to thousands of civil and criminal law enforcement agencies worldwide. Your reference number is:[protected]

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Citibank has not issued 1099c for brokerage accounts

Every Year Citibank or Solomon Smith Barney (Previously handled Citibank Stock/Investment Brokerage Accounts) would mail out and post the 1099C online (usually by Feb 10th) so that investors using their services could file their taxes in a timely manner.

This year my daughter is applying to colleges and the financial aid applications are due on March 1, 2013. The IDOC financial aid forms check against the IRS database of your filed tax returns. There is no extension, all filing must be submitted on or before March 1, 2013. If you do not file by the deadline you can lose out on tens of thousands of dollars in student assistance/ student financial aid.

This year Citibank has decided it will send out the 1099C the last week in February 2013, which does not give adequate time to have your taxes done and filed with the IRS, and file the student financial aid forms by March 1, 2013. For weeks I have been sending email to Citibank regarding this matter and they have sent replies stating that "they would look into the matter".

Well, here it is February 25th and there are only three (3) days left of February and still no 1099C has been mailed or posted online. If my daughter loses out on tens of thousands of financial aid because of Citibank's stupidity and negligence she will not be able to attend college this year... this will also turn into a huge lawsuit against Citibank. If enough people are in this same situation this will become a class-action lawsuit.

Citibank Sucks... take your money to TD Bank... better interest rates on savings, less fees, open 7 days per week.

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Citibank charged $1399.00 in fees for a 37cent interest charge

Citibank account was paid off and closed over the phone. Two years later received an invoice for $1399.92. When Citibank was called, the response was after the account was paid, a 37 cent interest accrual was posted to the account, the fees were late payment fees etc. I had received no correspondence at all during the previous two years, and the representative basically said too bad, pay the bill.

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Lostacustomer
Huntsville, US
Nov 26, 2013 5:25 pm EST

Luckily they only failed to send me 1 statement; I received a statement the following month for $2.17, which was the accrued finance charge. They refuse to help or take responsibility for the issue. I even told the guy that I can't imagine how many other customers get raped over this bad business practice. I'll pay it, if I receive it or know to look for it.

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Citibank interest and late fee without submission of bill

Dear Lakshmi,
Your statement " Consignee shifted " is wrong . The address available with you is my own house and permanent address.
My not being available in the house when the courier has visited does not imply Consignee has shifted.
My work involves constant travel but I keep visiting Hyderabad regularly.
If I ever I shift, I will intimated my change of address.
My email has Id has not changed. As per your mail, you are to send me my statement in both formats. I have neither received a email bill statement nor a mail verifying with me if I have shifted.
This is clearly a lapse on your side and I am not liable for your failure. Please see my track record of timely bill payments and review the various phone transcripts with me, which you record. I am neither a defaulter nor an absconder.
I will settle my actual bill but I will not pay any penalties or late fees. It is not the amount but in principle I cannot pay for no fault of mine.

If you have no authority to settle this issue, please give me the mobile number and co ordinates the India head of Credit Cards Division, I will take up this matter with him.
Regards
Sunita Giridhar

Date: Wed, 16 Jan 2013 14:22:27 +0530
From: head.[protected]@citi.com
Subject: RE:'Citibank=[protected]' Bill payment for my credit card
To: [protected]@hotmail.com

Dear Ms. Gridhar,

This is with reference to your e-mail dated January 13, 2013.

We wish to submit the following:

* We would like to inform that your Card Account has been registered to receive Statements on both the modes, namely to your Mailing Address and to your email address

Accordingly, we are sending both physical copy and e-statement to the addresses maintained in our records.

However, the physical copy of statements were returned undelivered for the reason "Consignee Shifted".

* For security purpose and to prevent any fraudulent transactions taking place, we have placed your account in a blocked status. Hence the statements for your card account were not generated and sent to you.
* Based on your representation, we have released the blocked and resent the duplicate copy of the Statement for the Month of August 2012 to December 2012 to the Email address and same got delivered.

* We have not received any payment towards the dues in your card for a considerable period of time.

As a consequence, we have closed your card with effect from December 18, 2012.

To date, your card account reflects an outstanding of Rs. 3, 868.35.

We request you to effect payment towards this amount.

* As per the terms and conditions, if the payment towards the Total Amount Due does not reach on the Payment Due Date, the system will automatically generate Late Payment Charge and Interest Charges.

In light of the above, we regret our inability to accommodate your request for the reversal of the charge.

Please write to us for any further information / clarification that you may require in this regard.

Sincerely,

Lakshmi S
Head Customer Care - Cards

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Valerie
Valerie
, US
Sep 25, 2007 12:00 am EDT

Citibank India
www.citibank.co.in

Although I have never applied for a credit card from Citibank India, I am getting unsolicited SMS messages to my mobile phone stating that a credit card has been issued in my name.

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Citibank unfairly treated

On the 25th June 2012, Heinrich Schempers from Bank City froze my bank account after only receiving an affidavit from Life Healthcare. I was offered a retrenchment package which was transferred into my bank once all six payments were made, Life Healthcare claims it was fraud and asked Heinrich Schempers to freeze my account. It’s all six month now and my account is still on hold, Lilfe Healthcare as not produced any form of evidence proving their fraud case. Now FNB Natasha Brown, ECS Complaints Resolution and Heinrich Schempers says the only way I can get them to fit the hold is with a court order, a court order costs between (10k to15k) and I do not have that kind of money. My question is, Heinrich Schempers put my account on hold with an affidavit, why must I get a court order to fit the hold?

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Citibank poor technical services

Nov 2012. To quote their website, Citibank Malaysia offers, “a new online banking experience”. Well, being unable to access online banking today (again), it looks very much like the old online banking experience with Citibank Malaysia. Why is that, over fifteen years, I don’t experience a single technical issue with Citibank in Singapore, Hong Kong or London while, together with a number of friends who live in KL, I regularly experience “technical issues” with Citibank Malaysia? Perhaps if they spent less on marketing hype and slogans and more on improving their IT services (and therefore customer service), they could begin to match their colleagues in other countries?

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Citibank prepaid card

I was given a Citi card as a refund from Novartis and i called to activate the card as directed. However, the card will not work when I try to use it. I have tried at four different places.

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JeffCoyner
Elkhart, US
May 15, 2010 9:24 am EDT

I just read a similar complaint as mine. Citi has charged me 480.00 to hold rates and now makeing me jump thru hoops ever since . I have great credit, that is not the problem. I started remodeling the kitchen, now they want me to finish the prodject before I get the loan never telling me this would be a problem. They are asking me about things about the house that happened before I even bought the house. It may be worth it to lose the 480.00 and go somewere else. They win!

Andrea Hudson
Andrea Hudson
Fizzyville, US
Nov 02, 2012 5:17 pm EDT

have you called Citi back?

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Citibank reduced credit limit

This morning I received an Email letter from CitiBank, announcing that due to the high number of credit cards and balances, they were reducing my credit limit from $13, 000 down to below $2500. I then received a statement telling me to pay within 10 days to CitiBank over $10, 000 on my balance, or be charged late fees. Nice, huh? I have been a customer (a good customer) for over 28 years.

I have received similar letters from other credit card companies for several years, including Chase, Bank of America, AT&T Universal (now CitiBank), GM Card, etc. Similar problems and decision based on owing too much. I've been trying but the economy sucks. I have also tried contacting them, and seeking assistance in trying to get a reduced rate or balance. The interest rates being charges range from 20% to 29.99%. I pay my bills on time, and have never failed to make payments over the years, but am treated like a criminal by these ###-Suckers.

After reviewing this website, I filed a compaint with the FTC, and faxed CitiBank a letter about the situation. A few minutes ago (just before 5PM mst) they called me. They informed me they were reversing their decsion, and putting my limit back to its previous level; plus ixing the amount to pay next due date. They claimed that this was a "clerical error". What a Crock! At least they did the right thing...but what a buch of Jerks!

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Citibank overdraft protection

I have a Citibank account I had a load with, started small until I had a loan for over 5, 000 which I switched to citifinancial, Citibank was still withdrawing money from my account which I thought was paying down my loan for citifinancial plus I was paying citifinancial which I thought would pay it faster until money became tight. So I buckled down so I thought come to find out Citibank turned the exact amount of the loan transferred to citifinancial until a overdraft protection account and had been taking funds every pay period out of my checking account. Which was causing the short fall in my finances no one gives a single mother with my salary a overdraft protection for over 5, 000 dollars. So when I looked into it and complained all you saw was overdraft fees. I have called and even found out when you typed in my social security number you get someone else's account that closed out the same time this was supposedly started by me. I have never had a overdraft protection account from Citibank only loans and then that was transferred to citifinancial. They have sincee removed from my account but I am now receiving from collection agencies. During this ordeal I had to short sale my home as I could not keep up with payments, and my son had to take out a loan with his school from room and board as I was paying that out of pocket. I finally switched the bulk of my account to Bank of America joke on me I know, and only left 100 dollars a pay check. I know if I close this account I will never see my money again. Yes I have contacted the federal government but my case is not enough of a financial loss to warrant a investigation. I am however still fighting and will never give up as if they are doing this to me how many elderly have they fleeced enough is enough. I have loads of proof but I am waiting for someone to assist me with this so I hold on to my bank statements fleeced in Chicago.

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MikeCardace
Long Island City, US
Aug 21, 2012 3:49 pm EDT

Hi, I work for Citibank, please get in touch, I would like to have this experience reviewed. Please send me an email, include a link to this post, and your address/best phone#

regards,

Mike Cardace, Citi
customer.help@cti.com
michael.cardace@citi.com

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Citibank spam?

Hello!

I received a letter about the content specified below. But I do not know whether it is original - although the prints sent to Citi Bank. I actually tried some time ago to transfer large amount of money to Citi Bank in Warsaw, but then - for formal reasons it did not materialize. In addition, I am surprised that the charge transfer is to be sent by WU - an institution in no way associated with the Bank. Please reply if this letter comes from your bank account and whether the transfer (Debit Account) 25, 037, 125, 488 is registered my name.
angielskipolskiniemieckiAlpha
Hello!

I received a letter about the content specified below. But I do not know whether it is original - although the prints sent to Citi Bank. I actually tried some time ago to transfer large amount of money to Citi Bank in Warsaw, but then - for formal reasons it did not materialize. In addition, I am surprised that the charge transfer is to be sent by WU - an institution in no way associated with the Bank. Please reply if this letter comes from your bank account and whether the transfer (Debit Account) 25, 037, 125, 488 is registered my name.

Regards,

Dr. Marek Reszka

Citibank United Kingdom
Citibank ® Payment Transfer Service.
Citibank UK, 85 Pankhurst Road,
Holloway, London N7 ONU

Dear Client: Mark Reszka

We thank you for emailing your inquiry about your funds with Citi Bank Uk.

Please Be Informed That the transfer of your cash donation - XXXXXXXXXXXXXXXXXXXXX to your operational Bank Account in the UK, was successful, Funds Transfer was effected today, the 8th day of August, 2012.

Due to International Banking regulations / policies of large funds transfer from the United Kingdom, your bank account in your country will be credited within (2-3) working days from today, after the funds transfer fee must have been effected by you.

NOTE: Current status of funds transfer is "Successful" Funds Transfer Status will switch from "Successful" is "Complete" after Citibank is in receipt of your funds transfer fee. In accordance with the Financial Services Authority, the regulator of all providers of financial services in the United Kingdom, the funds charge transfer is 0.00005% of the transfer sum - XXXXXXXXXXXXXXXXXXXXXXXX

Note: Your bank draft was initially insured by the Donors (Dave & Angela Dawes), Citi bank can not recall your funds back, but Citibank can place your funds temporarily on'' PENDING'' only in Situations where no positive response is received from the beneficiary / receiver of funds.

Citibank's funds transfer charges for International Customers can only be effected to our account officer International Via Western Union Or Money Gram.

We Recommend That You Either reach us by email Immediately for specific details on how to effect payment of xxxxxxxxxxxxxxx for Transfer Fee. Find in the attachment of the telex copy / receipt of funds transfer.

Payment Information for Transfer of xxxxxxxxxxxxxxx Via Western Union fee
Receiver Name: Vera Kelvin
Receiver Address: Promenade Level, Cabot Place East,
London, United Kingdom.

Congratulations on a successful transfer.

Best Regards,
Thank you for your time and the look forward to the successful transfer of your funds.

Yours in service,
Andrew Hayes (Mr.)
Tel: +[protected]
Fax: +[protected]
Chief Accounting Officer (Local / Foreign)
Citi Bank United Kingdom
DISCLAIMER NOTICE:
If you have received this email in error, please notify us by a return e-mail and delete the document.If you are not the intended recipient of the, you are hereby Notified That any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. Citibank United Kingdom is not ol the for the improper and incomplete transmission of the information Contained in this communication or for any delay in its receipt © 2012.
Regards,

Dr. Marek Reszka
[protected]@wp.pl

Citibank United Kingdom
Citibank ® Payment Transfer Service.
Citibank UK, 85 Pankhurst Road,
Holloway, London N7 ONU

Dear Client: Mark Reszka

We thank you for emailing your inquiry about your funds with Citi Bank Uk.

Please Be Informed That the transfer of your cash donation - XXXXXXXXXXXXXXXXXXXXX to your operational Bank Account in the UK, was successful, Funds Transfer was effected today, the 8th day of August, 2012.

Due to International Banking regulations / policies of large funds transfer from the United Kingdom, your bank account in your country will be credited within (2-3) working days from today, after the funds transfer fee must have been effected by you.

NOTE: Current status of funds transfer is "Successful" Funds Transfer Status will switch from "Successful" is "Complete" after Citibank is in receipt of your funds transfer fee. In accordance with the Financial Services Authority, the regulator of all providers of financial services in the United Kingdom, the funds charge transfer is 0.00005% of the transfer sum - XXXXXXXXXXXXXXXXXXXXXXXX

Note: Your bank draft was initially insured by the Donors (Dave & Angela Dawes), Citi bank can not recall your funds back, but Citibank can place your funds temporarily on'' PENDING'' only in Situations where no positive response is received from the beneficiary / receiver of funds.

Citibank's funds transfer charges for International Customers can only be effected to our account officer International Via Western Union Or Money Gram.

We Recommend That You Either reach us by email Immediately for specific details on how to effect payment of xxxxxxxxxxxxxxx for Transfer Fee. Find in the attachment of the telex copy / receipt of funds transfer.

Payment Information for Transfer of xxxxxxxxxxxxxxx Via Western Union fee
Receiver Name: Vera Kelvin
Receiver Address: Promenade Level, Cabot Place East,
London, United Kingdom.

Congratulations on a successful transfer.

Best Regards,
Thank you for your time and the look forward to the successful transfer of your funds.

Yours in service,
Andrew Hayes (Mr.)
Tel: +[protected]
Fax: +[protected]
Chief Accounting Officer (Local / Foreign)
Citi Bank United Kingdom
DISCLAIMER NOTICE:
If you have received this email in error, please notify us by a return e-mail and delete the document.If you are not the intended recipient of the, you are hereby Notified That any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. Citibank United Kingdom is not ol the for the improper and incomplete transmission of the information Contained in this communication or for any delay in its receipt © 2012.

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Citibank Customer Reviews Overview

Citibank is a well-known financial institution that offers a wide range of banking services to its customers. The bank has received numerous positive reviews from its customers, highlighting its excellent customer service, competitive interest rates, and user-friendly online banking platform.

One of the most significant advantages of Citibank is its customer service. Many customers have praised the bank for its prompt and helpful customer service representatives who are always available to assist with any queries or concerns. Additionally, the bank's online banking platform is user-friendly and easy to navigate, making it convenient for customers to manage their accounts from anywhere.

Citibank also offers competitive interest rates on its savings and checking accounts, which is another major advantage for customers. Many customers have reported that they have been able to earn higher interest rates on their deposits compared to other banks.

Overall, Citibank has received positive reviews from its customers, with many praising its excellent customer service, competitive interest rates, and user-friendly online banking platform. If you're looking for a reliable and trustworthy financial institution, Citibank is definitely worth considering.

Citibank In-depth Review

Overview of Citibank: Citibank is a well-established financial institution that offers a wide range of banking services and products to its customers. With a global presence and a strong reputation, Citibank is known for its reliable and trustworthy banking solutions.

Services and Products Offered: Citibank provides a comprehensive range of services and products, including checking and savings accounts, credit cards, loans, mortgages, investment options, and insurance solutions. With such a diverse portfolio, customers can easily find the right financial products to meet their needs.

Accessibility and Convenience: Citibank offers a high level of accessibility and convenience to its customers. With a user-friendly website and mobile app, customers can easily access their accounts, make transactions, and manage their finances from anywhere at any time. Additionally, Citibank has a wide network of ATMs and branches, making it convenient for customers to access their funds and seek assistance when needed.

Customer Service and Support: Citibank is committed to providing excellent customer service and support. Their knowledgeable and friendly customer service representatives are available to assist customers with any inquiries or issues they may have. Whether it's through phone, email, or in-person at a branch, customers can expect prompt and efficient service.

Online and Mobile Banking Experience: Citibank offers a seamless online and mobile banking experience. The website and mobile app are user-friendly, allowing customers to easily navigate through their accounts, view transactions, pay bills, and transfer funds. The interface is intuitive and responsive, ensuring a smooth and convenient banking experience.

Account Fees and Charges: While Citibank may have some account fees and charges, they are transparent about their fee structure. Customers can easily find information about the fees associated with their accounts and transactions, allowing them to make informed decisions about their finances.

Interest Rates and Rewards Programs: Citibank offers competitive interest rates on their savings accounts and other investment options. Additionally, they have rewards programs for their credit card holders, allowing customers to earn points or cashback on their purchases. These programs provide added value and incentives for customers to choose Citibank.

Security Measures and Fraud Protection: Citibank prioritizes the security of its customers' accounts and personal information. They have robust security measures in place, including encryption technology and multi-factor authentication, to protect against fraud and unauthorized access. In the event of any suspicious activity, Citibank has a dedicated team to investigate and resolve any issues promptly.

Branch Network and ATM Availability: Citibank has a widespread branch network and a large number of ATMs, making it convenient for customers to access their funds and seek assistance. Whether customers are traveling domestically or internationally, they can easily find a Citibank branch or ATM nearby.

Reputation and Trustworthiness: Citibank has built a strong reputation for its reliability and trustworthiness. With a long history in the banking industry and a global presence, customers can trust that their finances are in safe hands with Citibank.

Additional Features and Benefits: In addition to their core banking services, Citibank offers various additional features and benefits. These may include financial planning tools, educational resources, and exclusive perks for certain account holders. These additional features enhance the overall banking experience for customers.

Comparison with Competitors: When compared to its competitors, Citibank stands out for its comprehensive range of services, global presence, and strong reputation. While each bank has its own strengths and weaknesses, Citibank offers a well-rounded banking experience that caters to the diverse needs of its customers.

Overall User Experience and Satisfaction: Overall, Citibank provides a positive user experience and high levels of customer satisfaction. With its user-friendly platforms, convenient access to funds, and excellent customer service, customers can easily manage their finances and feel confident in their banking relationship with Citibank.

Pros and Cons:

  • Pros: Wide range of services and products, user-friendly online and mobile banking experience, strong customer service and support, global presence, robust security measures
  • Cons: Account fees and charges, interest rates may not be the highest in the market

Conclusion and Recommendation: Citibank is a reliable and trustworthy banking institution that offers a comprehensive range of services and products. With its user-friendly platforms, convenient access to funds, and excellent customer service, Citibank is a recommended choice for individuals and businesses looking for a reliable banking partner.

How to file a complaint about Citibank?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have one, please register by providing the necessary details to create a new account.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize your main issue with Citibank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention specific key areas such as customer service interactions, problems with account management, issues with transactions or fees, difficulties with loan or credit services, or any other relevant incidents. Include dates, locations, and any communication you've had with Citibank representatives. Describe the nature of the issue clearly and list the steps you've taken to resolve the problem, including any responses received from Citibank. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Citibank to address your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all the required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the status of your complaint and to engage with any potential resolutions offered by Citibank.

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