Text Collect
reviews and complaints

I received a call from my boyfriend from the facility and I got the option to pay with a text so I got the text and reply with the word that they told me to and I still didn't get to speak to him I listen to the machine ladies voice the whole time and never got to speak with him. They need to get rid of this text collect and make the whole thing FREE. I was also charged for the bill and I didn't even get to speak with him

Accepted a $9.99 collect call billed tony cellular plan and was never connected! I want my money back!

Tonight my son tried to call me from county jail in another state. I followed all the recorded instructions. When I would push the required number for specific transaction I heard, after a few seconds of silence, "I do not understand your response". I pushed the asked for number! and your program cannot recognize it? This happened repeatedly and at some times, after asking for a different numerical response which I then entered there was no response at all. The whole thing went on for five minutes and then your service hung up on me! I received two more calls and the exact same thing happened. At one point I called the number back and was told that it was past business hours but if I would just push #1 then I could leave a message. When I pushed #1 the call was ended by that answering service. If it was past business hours then why was your service trying to do business with me in the first place? Right now I think that you and your service are some kind of scam because no legitimate business would have such an incompetent service.

Dear Raccoon,
We are very sorry for your experience. I am sure that by now you have been called back about your poor experience. We take this service very seriously and consumer satisfaction is of the utmost importance. Additionally, there was an issue for a couple of days with the auto blocking on the IVR system when you reached when you called in, but if you did ever speak to a rep I am sure the number is blocked as of now. The service is very reliable and quite a necessity for many thousands that need to speak to their loved ones. If you would like to discuss further or express any other concerns, please call me at your leisure at [protected] and ask for David.

Thanks...

I was charged $10.93 for a call, but it was never connected after I gave the word to consent. After, it said I would talk to someone, but never did and it still charged my phone bill.

Reach Text Collect at [protected]

How do you add money to text collect for someone to call?

I can't get through to the number that was texted to me from textcollect. I recieved two calls that disconnected right away and I called for a refund since it was disconnected. They said the refund would reflect on my cell phone bill within two days. This was over two weeks ago and there is no refund. I have been trying to call for three days now and the call won't even go through. Someone please help.

You and I and clearly thousands of others have been ripped off by this evil company. I am trying to gather names of others so a class action lawsuit can be filed.

For Securus Customers:

Securus (and other companies that provide phone service for inmates) has to comply with the new FCC ruling by February 11th of 2014. This will cap the long distance fees and some of the other bogus fees they charge. It does not apply to local call rates, and it doesn't address their refund policy, which should be criminal. They refuse to issue refunds for calls made to cell phones - even though SECURUS DISCONNECTS THE CALL - they charge for the maximum time, 20 minutes, even if they disconnect the call after one minute.

I've googled and found a ridiculous amount of complaints, many about the same issues - dropped calls, no refunds, poor quality service, rude and inept customer service.

I am contacting other customers who have filed complaints, when their contact information is available. I want to use social networking to find more, collect names, and organize. To be included, please send your contact info to ClassActionSecurus@gmail.com.

Please share this email with others who have been ripped off.

Ahyatt

Were you charged to your cellular bill or your credit or debit card?

I got charged for 4 calls and I didn't have anybody in jail for them to call me. Did they get a number mix up or something .

DISGRUTAL CITIZEN

Did you call them?

If you're ever charged without the call getting connected they can reimburse you with no problems; all you have to do is give them your name and phone number. If it's a Text Collect call and you have AT&T, T-Mobile, Verizon you can be refunded right to your phone bill.

MY SON CALLED ME FROM BULLOCK CO. JAIL AND TEXT COLLECT BILLED ME AND DIDNOT CONNECTED THE CALL THIS A DISGRACE ! OF HOW CONSUMMERS GET RIPPED OFF IN TODAYS SOCITY BY SUPPOSELY LEGAL SERVICES!

I'm actually a Text Collect Customer Agent, i don't know how the services were back then because i started at the beginning of this year. But, i DO know if you get disconnected; we can look into it and refund you accordingly. I know for a fact that 80% of our customer inquiries are for disconnections and we refund just about most of them. Obviously, alot of customers call saying they get disconnected at 8 Minutes, in a 10 Minute facility..of course we can't refund calls that were spoken on for almost the full duration.

And as far as "Forcing" you to make an account with securus. Thats not exactly true. Each facility uses a specific company to handle their calling services. So, Jails that our company service can also be serviced by Securus. Some jails can ONLY use Securus, some can ONLY use Global Tel-Link, some can ONLY use Tenetic LLC. So, instead of people saying we're a monopoly, we're not..we're just a company that the jail would like to use.

Sorry for the lateness of my comment.