Menu
Texas Roadhouse
Texas Roadhouse Customer Service Phone, Email, Contacts

Texas Roadhouse
reviews & complaints

www.texasroadhouse.com
www.texasroadhouse.com

Learn how the rating is calculated

1.2 408 Reviews

Texas Roadhouse Complaints Summary

17 Resolved
380 Unresolved
Our verdict: If considering services from Texas Roadhouse with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Texas Roadhouse has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Texas Roadhouse. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Texas Roadhouse reviews & complaints 408

Filter reviews by rating
5
2 reviews
4
0 review
3
0 review
2
0 review
1
9 reviews
Sort by:

Newest Texas Roadhouse reviews & complaints

ComplaintsBoard
S
4:32 pm EDT

Texas Roadhouse management

My husband worked for the store in Erie pa. They are very unprofessional as the managers are always drinking on the job or hungover from the previous night. They never had their schedule posted in a decent time and when he would call to get his schedule the people there would never answer the phone. Then the managers would allow other employees to call my husband to see if he was coming in. They would have my husband work 10-12 hr shifts with no break and wouldn't even consider asking if he is able to stay they would just make him stay, and I also work which I lost my previous job because of them. They need to fire all the managers there JESSICA, BRITTANY AND PAIGE! And for Jessica to tell my husband in front of everyone "your on my ### list" because he couldn't come in the previous night due to the fact that I was at work and had no babysitter which if they had their schedule up we could've made arrangements. Then to find out from other co workers that the MANAGERS are talking about the employee behind their back and say that my husband used our kids as an excuse to not come in which is never the case. We are very hard working people and would never ever use that as an excuse we need our jobs to support our kids. I'm very very very pissed off by this place and how its ran by them unprofessional and unorganized so called managers! And I wasn't even the one working their but to constantly hear about the ### my husband had to put up with is an outrage. Corporate really needs to pay this store a visit personally!

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
V
8:06 pm EDT

Texas Roadhouse to go order

On April 23rd, my friends and I ordered a take out order at the Texas Toadhouse in Sandusky, Ohio, and received (once again) not a correct order. We got back to work, and we only received 3 smushed rolls, we did ask to pay for extra, it looked like someone took a bite out of one of them. The side salad was absolutely tiny, maybe three bites. We also didn't receive silverware, or any condiments. We called them back and the manager, Alex, said there wasn't anything he could do about it unless we came back right then, and we couldn't because we only had a 30min break. He then told us to come back Wednesday when he worked again to further discuss the issue. Not happy to say the least. I used to be a server at this roadhouse and I would never treat a customer like this. I take pride in every job I have. I usually don't complain or send food back because I know the business, but this isn't the first time this has happened.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
R
9:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse low service - lack of product

We have a family member in the hospital (and has been since last month)and we are in Gainesville every night. We have been everywhere to eat, Waffle House, Culvers, The Olive Garden, and not in any of those places have I ever had a hard time getting a cup of coffee...except Texas Roadhouse...it's usually around 8:30 or 9 when we get to a place to eat and we would like coffee, but 4-18-17 was the 3rd time we have been to Texas Roadhouse within 3 weeks, and your coffee machine is STILL BROKEN! Two steak dinners, a grilled chicken salad and COFFEE! No coffee, my baked potato was cold, my husband's steak was under cooked and yes, they grilled it again and then it was over cooked...I asked for no bacon bits on my salad, did it happen, no!
Service was slow, the food is blah and no coffee...

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
J
5:39 pm EDT

Texas Roadhouse service and food

My husband and I took our mom and dad out for their anniversary hoping we would enjoy our meal and have a great time. Anytime we have gone to Texas Roadhouse it has always been a great visit and the food has been excellent. This visit unfortunately was not a good experience whatsoever. It started with out waitress chewing gum while talking to us and then it took her forever to do anything. Once we finally were able to order we then realized why it was taking her so long to do anything. When I went outside to get my diaper bag for my son I found out waitress around the back outside arguing with someone and smoking. (Very awkward) once receiving our food, my mom and dad's meal was cold and my husband and I got the wrong meal. Once corrected, our mom and dad were finished with their meal but the time we were given our food. We took it to go because by that point we were beyond irritated. We also were charged for an appetizer that she forgot to give us but then they made it for us and gave it to us to go. I wanted to eat my meal at the restaurant with my family and I can tell you warming up a 20 dollar steak meal at home I could have just made it at home. I have been a waitress for over 15 years and I do not like to complain because I understand the restaurant business isn't always perfect and these things can happen. I feel that we should have gotten our meal paid for or at least discounted. It seemed that the manager felt that their mistake had been corrected and they did not see it from our point of view, which is that our family did not have ourmeal together and that is the whole point of going out to eat. Your willing to spend 100 dollars to take your family out for the experience and the food. I felt I could have just made dinner at home for my family and it would have turned out better. There is nothing worse than having to pay for such an unpleasant experience.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
S
6:21 pm EDT

Texas Roadhouse steak and slow slow service

Wow! Quite the bad experience at the Sheboygan Texas Roadhouse! Took over an hour at 4:45 pm with little business. We had a table of five and did not get food for over an hour while all the tables around us received food. Plus, I ordered a medium well steak and got well done charcoaled! Seriously! I didn't reorder as didn't know how long it would take. This was the second similar problem in a month here. We love Texas Roadhiuse in Waukesha but when we visit family in Sheboygan we will now avoid the Sheboygan one for sure! Now I know why our friends warned us!

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
K
8:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse steak and rib combo

I place an order a few weeks ago and it was wrong. I order the forth worth steak and I add a half rack of ribs with a load bake potatoe and a ceasar salad. I request for some steak sauce also. I called it in and everything. When I got home I didn't have any my condiments, the salad was brown and it even enough for a small size bowl. The steak I told them well done and it was red inside. I called back and spoke with Shelby about the situation and she apologize and everything and she told me that she will replace my order because of there mistake. I called my order in and told them I spoke to Shelby the manager and she had my name in the office to replace my order. I get here to pick up my order and a young man came out and said that he spoke with Shelby and that she said to just replace the ribs. I told him no that's what she didn't say. And another gentle came out and ask me what's going on and I told him and he was looking at me like I was lying. I told him I don't have a reason to lie because I am an area supervisor and that was the truth. So he took my name down and ask when did I come. I knew was about 2 or 3 weeks ago and I couldn't remember the day. But he said he would go look. He comed back and tell me that he didn't see anything in the system with my name on it and all the employees standing like was lying. I come here once a week and I'm very disappointed how I was treated and I told him to keep it. Because they feel like I wasn't telling the truth and I paid my money for something that was there mistake. All I want was my order replace. I will not be coming back here again.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
S
10:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse food & customer service

On 04/01/2017 me and my family ate dinner at Texas Roadhouse, it was 10:00pm when we arrived and they close at 11. We had to ask for bread a couple of times, I ordered the salmon with loaded mash potatoes, my salmon was over cooked and because they were closing I could not cook me another one nor provide me anything courtesy for the inconvenience. No manager could assist me. Very distubring to me.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
E
1:00 am EST

Texas Roadhouse service

I have always enjoyed having dinner with my family here, until tonight my server Lola was the least interested in our table yes we saw she had other tables but we waited over five minutes for our drinks just to turn and see her standing near the computers talking and laughing, we order an appapizer but she never even bother to bring it (sure she forgot, she never mentioned it) our food was dilivered by another friendly employee, Lola never bothered to check on us, not once did we get refills asked her for To-go boxes and she forgot them but when we asked another employee we saw her standing near the kitchen door on her phone. I understand roadhouse gets busy but she just didn't care for us at all and was also rude

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
J
3:59 pm EST

Texas Roadhouse reservations

So Texas Roadhouse does not do reservations, they do call ahead seating which is a crock. You are placed in a call log but can not be assured you will be seated when you get there. So what exactly is the point at all. I believe they should take reservations especially for large parties. We recently had 15 people for a birthday party. When I called the day before to ask if that would be a problem they assured me it would be fine and that I should call the next day at 3. I called the next day at 3 and told her the information and I was told that at the time I asked for we would not be seated together when we got there. I informed her that was unacceptable because this is a birthday party. I ended up having to take a different time which then meant I had to contact all of the guests and change the time. Could have all been avoided if they would take reservations. Long story short, no more birthday parties at Texas Roadhouse, heck we can make a reservation at Pizza Hut and be seated when we arrive, just saying they should reexamine their policy on reservations. There are much better restaurants and cheaper restaurants that at least take reservations.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
M
8:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse customer service

Came in Saturday because Monday 1/16/17 was my birthday and got an email from TX Roadhouse to get a free appetizer, since we came in there was not bread brought to our table until my oldest son ask for some, I ordered an appetizer and we did not get our appetizer after we all got all of our meals, When the food was brought to our table and I cut my stake to make sure it was well done my husband was eating his steak so when I noticed that my stake was not well done I instead of complaining I checked my husband's steak and mistakenly the gave my husband my steak, it was a quick switch but it was an inconvenience. I did made my server know but she was smiling saying that it was an easy fix, When I got my receipt to pay the appetizer was still on my tab, I did made the server know but it seem that it was not a huge deal that just to take off the appetizer . Is inconvenient to have this poor service for the price of our meal.

Read full review of Texas Roadhouse and 1 comment
Hide full review
1 comment
Add a comment
J
J
Joan Lucher
, US
Mar 21, 2017 7:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had the pleasure of attending the Pensacola, Fl restaurant this evening. The service was exceptional (Tie was my server) and she was friendly and attentive. The co-manager was Haley and she came twice. Once to find out how my service was going and once upon my request after my meal was served so I could give her and independent customer rating. I prefer ice berg lettuce and not the "wilted" lettuce that is so popular now. The ice berg was in the middle of my salad so it was fine. The rolls were not warm enough for the butter to melt on them, but they were OK. The food was great. I got the roadkill steak and it was delicious, cooked perfectly along with the baked potato. The server was very friendly without being cloying and so was the co-manager. I left with the wish that someone would had a crane to get me to my car, because I ate too much. I know, being a supervisor of 15 years, how you wind up with all the complaints, some well deserved some nasty. But I think that people with pleasant experiences should say when they get good service as well. Mine was good, professional services and good food.

ComplaintsBoard
J
10:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse service

I am a 54 year old single customer that works on the road as an Investigator for a personal injury lawyer. I'm not looking for a free meal or gift card. I eat at Texas Road House and that particular 1 at least 3+ times per month. Yesterday, NY Eve I went in at 3:15ish and had drove there from my last app. in Rock Hill. So I passed a lot of restaurants to get 2 my home restaurant where they know me. I tip well and last month bought $100 worth of gift cards twice. I sat at the bar and Bobbi asked what I was drinking I told him but then said I want water and to order because I havent ate since 9am this morning. He gave me a menu which I don't need because I know it inside out and he knows I do. He procceded to do other things and then other bar patron who heard me say I was hungry decides he needs to get his bill so no problem I walked out. I tip excellently and get treated like that. i won't be going back. I got there early. It was not that busy. i'm a regular who spent over $300 in Dec there and I get treated like a sucker. That location can't miss because it's between 2 hotels. nothing worse than a biz that makes money by accident. they forget the 1st rule is to service yr customer. especially a steady. Two Notch ran much better when Jordan managed it.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
L
8:26 pm EST

Texas Roadhouse service food quality

On December 16, 2016 we decided to go to Outback in Longview Texas. We arrived around 9pm. Our party included 4 adults, a six year old and a 4 year old.

We seated immediately. The restaurant was not busy.

After being seated we waited for 15 to minutes for our server to come to the table.

We placed our drink orders. 15 minutes later our drinks arrived.

We placed our order and waited for at least 45 minutes and still did not have our food. Our server walked by our table, I asked if she could check on food. She proceed to tell me that the way kitchen worked worked was to place partial orders were placed under the heat lamp waiting for sides to be prepared. By this time we have 2 very tired and cranky kids still waiting for their dinner.

Our meals arrived serred asked to cut out steaks to make sure they were cooked correctly. She left the table before we could answer.

The server did not come back to our table to check to see if we needed anything.

We had to flag down another server to ask for check. We waited for another 10 minutes for our check. The server left the table again

We waited for another 15 minutes for her to pickup the ticket and payment card.

As all of this is going on, there is another group of servers sitting behind us. They are having personal conversations waiting to leave for the day.

When the service is this bad and food is below par, it's disturbing to other employees sitting in booths chatting instead of helping to serve customers.

I did not see a manager at anytime. I would recommend they train the waitstaff and do training kitchen staff.

Worst experience ever at Outback.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
S
3:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse manager

Im still on vacation and one of my collegue
Told me that i will not be working in mirdif anymore cause they transfer me in other branch without informing me, why they cannot transfer the one who has a relationship in same store and my manager is allowing that kind of situation which is not allowed.

Read full review of Texas Roadhouse
Update by Siaz06
Sep 29, 2016 3:42 am EDT

Ur the manager you should have a fair treatment to your staff not having a favoritism, just because we are filipino ur being unfair! Your allowing relationship in your store which is not allowed and your not doing anything because the staff is your favorite.. Please do something for this its been long time..

Hide full review
ComplaintsBoard
V
8:45 am EDT

Texas Roadhouse food service and waiting time

A party of four had to wait almost two hours to be served the entrée after already waiting over an hour to be seated. Granted, they were very busy but we saw people who came in after we did and a larger party be served and ate and left before we were served. The waitress just kept bringing us our tea and water that we ordered and had no explanation as to why our food was not ready. When our food finally came, (only after I asked to speak to the manager who never showed up) it was luke warm and some of the order was missing. I asked again to speak to the manager and he/she still did not show. We shortly asked for the bill, got boxes for our food and left. Obviously we will never go there again. The waitress apologized as we were leaving but that's all we got. We all couldn't help but wonder if it had anything to do with the fact that we were black! hmmmm!

Read full review of Texas Roadhouse and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
, US
Aug 09, 2016 9:00 am EDT

Of course it was because you were black. It couldn't possibly have anything to do with the fact they were busy, others had reservations, your orders were different than the ones served before you, etc. It all came down to your skin color.

ComplaintsBoard
A
4:23 am EDT

Texas Roadhouse poor service

Recently went to texasroadhouse with my friends and we ordered some meals and drinks.
When I made my order I told the waitress that I don't want onions in my burger. I told her that I have an allergy and can't stand onions. She said that it was not a problem.
So we spent a great time there, everything was delicious and super tasty. But then I felt sick and rash started to appear on my skin. I called the waitress and she said she was very sorry and forgot about the onions. The entire party was ruined. I had to take a taxi and go home.
I'm very disappointed with texasroadhouse! I really loved the atmosphere there, food was amazing, music was great, but it seems like they really don't care about the customers. Well, I feel upset that texasroadhouse employee did not pay any attention to what I said about my health condition. Poor service.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
R
12:46 am EST

Texas Roadhouse two prime rib dinners (buyer beware)

The first time my wife and I had the prime rib dinner at Texas Roadhouse was perfect. The meat was cooked rare all the way through.
Tonight we were looking forward to the same experience like we had the first time we ate it there. The place was full as usual for a Saturday night.
The staff were friendly and the order took a little longer than normal because the place was packed. The server who brought our food to the table was not the server who took our order.
We do not know if this new server knew that our prime rib was supposed to be rare or not. What she brought to the table was nothing like what we had the first time we had there. A little rare in the center and the rest was well done. The broccoli was over cooked and carrots el dente.
We could not believe the kitchen staff, the carver or chef, approved those two prime rib dinners to leave the kitchen as rare.
The server who brought the dinners to the table stood there like a dee staring in the head lights of a car as I asked "Was that as rare as they had"? "I'll get the manager" she says. Not wanting to wait any longer and being already disappointed, we started eating.
The manager came over and asked some thing like "Is everything ok"? I told her" We ordered rare and this is what the server brought out". She agreed that it was not rare and went to the kitchen to see what was going on. She returned to the table with exactly what we had the first time we ate prime rib there. I said "Ahhhh that's what we ordered". She apologized and said "This one is yours to eat or take home which ever you like"
My point in all this is: A big "WHY". Why did the kitchen staff send out something that they knew was not right? They were completely willing to send out something from the kitchen that they themselves would not want if they were doing the ordering. It took the manager to go to the kitchen to get it right. They had it there the whole time. Why not do it right the first time? She brought out one piece of new rare prime rib. There were two of us. My wife was quiet and just wanted to eat dinner and get going.
We did not go there to have a bad experience and take the meal we wanted "To go". If they keep this up they won't have to worry about people lining up to patronize their restaurant.
The good news is that Salt Grass from Texas is opening soon in Pensacola and that is where we will be ordering our prime rib dinners from in the future. I have several years of experience cooking in restaurant kitchens. We were really disappointed in Texas Roadhouse, Pensacola Fla.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
L
10:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse cold food

Tuesday Aug 18th Me VivianNoel, My cousin Samella Calloway Donna Williams and her son Shamar came to eat dinner. My cousin and I decided to share4 piece cat fish in case we didn't like it we would get something else. Ask for it to be fried extra crispy. Didn't bring it that way neither the fries. Fries were limp. Didn't fry them at all. So yes we will take both back and fix them just the way you want. So why ? Tell me why? Would you bring me back the same fish you took away 15 minutes ago cold and think it's going to be ok? And think I was not going to say one word? Oh and give her a free meal. Cause that's why black people come in here and complain for anyway. No it is not alright. I'm a diabetic. I needed to eat a long time ago while you all were playing jokes. So finally the manager steps in. Time to take the fish to go. Brought us some fish and fries so hot we couldn't eat them. Then the waitress brought us some rolls that weren't even cooked. I have a picture of them. No I was not charged for my meal but I was disrespected.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
L
6:45 pm EDT

Texas Roadhouse incompetent manager

I was dining alone and was about half way thru my meal when I started coughing as I was choking on a piece of food. My server came to my table to see if he could get me anything - I asked for a drink of water, which he brought. I was still coughing so I went to the bathroom to take care of myself, when I returned, my table had been cleaned and was ready for the next customer. My server immediately returned and apologized for his co-workers mistake by clearing the table. I told him that he saw that I was coughing so I went to the restroom to take care of myself - he said that is what he thought but the cleaner had cleared the table. He asked me to sit down while he went to talk to his manager about the situation. He returned and asked if I wanted another meal - it was BBQ chicken and a sweet potato. I said no that wasn't necessary as I was half way through it - could he please just take something off that purchase as I was preparing to leave anyway as I wasn't feeling like eating any more at that time. I thought that like 50% off would be less than another whole meal as I was half way through it - it makes sense. He said 'sure' and he would check again with his manager. He reappeared and said that his manager said 'that he would be happy to take 10% off my bill for the problem.' He asked me if that would be ok? I laughed and replied 'not really' but I just wanted my bill so I could leave as I was still slightly coughing. He came back again and said that the manager had decided to take 30% (employee discount) off since 10% wasn't that much, due to my dinner only costing $10 - I said 'just please bring me my bill so I could leave'. He did and apologized once again for the situation. I paid my bill and left a larger tip for the server as he was caught in the middle. I do appreciate the discount but in my opinion, that MANAGER should have come right out to me and discussed the situation and the choices of resolution as it was HIS employee that made the error not the SERVERS'. I travel for a living and had a great meal at that same restaurant last week as it is across from my hotel. I have always liked and frequented Texas Roadhouse, if they are in my area of travel. I hope for many reasons that the situation doesn't repeat itself, but in any situation it is up to the MANAGER to be the personal contact with the customer in any situation! I believe this one requires additional management training!

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
T
10:53 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Texas Roadhouse racism

I was in texas roadhouse in gainesville fl. The other day was going to the bathroom and heard the manager say a racist
Remark to one of the employee's, im sure he did not see me. I thought that was very unprofessinal expecially being the manager. (I will spread the word that place is very racist) , i think!

Read full review of Texas Roadhouse and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
Texasroadhouseare racist
Clermont, US
Jul 14, 2015 8:12 pm EDT

old post but FYI< Clermont florida HWY 27 RAcist! sad but true.

R
R
Ruth and Kevin
Orange, US
Dec 30, 2014 12:50 pm EST

I agree and even if they were not joking around it was none of your business OP. Also why is a young child like yourself going to the washroom alone. Why did mommy or daddy not take you?

ComplaintsBoard
L
8:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse temperature inside restaurant

On two different occasions I have visited this restaurant, and the temp was so cold I left for another restaurant. Each time I ask for the heat to be turned up because I was cold. Nothing was done to correct the problem. Other customers were also complaining, and Manager(s) did nothing to improve this problem. Think you should address this problem. My latest visit was 12-27-14 @ 1800 hrs.

Read full review of Texas Roadhouse
Hide full review

Texas Roadhouse Customer Reviews Overview

Texas Roadhouse is a popular chain of restaurants that serves delicious American cuisine. Our reviews show that customers love the casual and fun atmosphere of the restaurant, as well as the friendly and attentive service provided by the staff. The food is consistently praised for its high quality and generous portions, with particular favorites including the hand-cut steaks, fall-off-the-bone ribs, and fresh-baked bread. Customers also appreciate the wide variety of menu options, including gluten-free and vegetarian choices. Additionally, Texas Roadhouse is known for its affordable prices and great value for money. Overall, our reviews indicate that Texas Roadhouse is a highly recommended dining destination for anyone looking for a satisfying and enjoyable meal.

Texas Roadhouse In-depth Review

Overall Rating: Texas Roadhouse is a highly recommended restaurant with a fantastic overall rating.

Ambiance and Atmosphere: The ambiance and atmosphere at Texas Roadhouse are lively and energetic, creating a fun and enjoyable dining experience.

Menu Variety and Quality: The menu at Texas Roadhouse offers a wide variety of options, from mouthwatering steaks to delicious seafood and flavorful sides. The quality of the food is exceptional, with each dish cooked to perfection.

Service Efficiency and Friendliness: The staff at Texas Roadhouse is known for their efficient and friendly service. They go above and beyond to ensure that every customer feels welcomed and taken care of.

Pricing and Value for Money: Texas Roadhouse offers great value for money, with reasonable prices for the high-quality food and generous portions. It is definitely worth every penny.

Food Presentation and Taste: The food at Texas Roadhouse is not only delicious but also beautifully presented. Each dish is a feast for the eyes and the taste buds.

Beverage Selection: Texas Roadhouse offers a wide selection of beverages, including a variety of alcoholic and non-alcoholic options. There is something for everyone to enjoy.

Cleanliness and Hygiene: Texas Roadhouse maintains a high standard of cleanliness and hygiene. The restaurant is always clean and well-maintained, ensuring a pleasant dining experience.

Accessibility and Parking: Texas Roadhouse is easily accessible and provides ample parking for its customers. It is conveniently located and offers a hassle-free dining experience.

Customer Reviews and Feedback: Texas Roadhouse has received numerous positive reviews and feedback from satisfied customers. It is highly regarded for its excellent food and service.

Special Offers and Promotions: Texas Roadhouse frequently offers special promotions and deals, allowing customers to enjoy their delicious food at a discounted price.

Online Ordering and Delivery Options: Texas Roadhouse provides convenient online ordering and delivery options, making it easy for customers to enjoy their favorite meals from the comfort of their own homes.

Dietary Restrictions and Accommodations: Texas Roadhouse is known for its accommodating approach to dietary restrictions. They offer a variety of options for those with specific dietary needs.

Staff Knowledge and Expertise: The staff at Texas Roadhouse is highly knowledgeable and experienced. They are able to provide recommendations and answer any questions customers may have.

Waiting Time and Reservations: Texas Roadhouse can get busy, especially during peak hours. It is recommended to make a reservation to avoid long waiting times.

Entertainment and Live Music: Texas Roadhouse often features live music and entertainment, adding to the lively atmosphere and creating a memorable dining experience.

Loyalty Program and Rewards: Texas Roadhouse offers a loyalty program that rewards customers for their continued patronage. Members can enjoy exclusive benefits and discounts.

Social Media Presence and Engagement: Texas Roadhouse has a strong social media presence and actively engages with its customers. They regularly post updates and respond to customer inquiries and feedback.

Community Involvement and Sponsorships: Texas Roadhouse is actively involved in the community and sponsors various local events and organizations. They are committed to giving back.

Overall Recommendation and Conclusion: Overall, Texas Roadhouse is a top-notch restaurant that offers delicious food, friendly service, and a lively atmosphere. It is highly recommended for a memorable dining experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Texas Roadhouse customer service

Phone number

+1 (800) 839-7623

Website

www.texasroadhouse.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Texas Roadhouse?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Texas Roadhouse Customer Service. Initial Texas Roadhouse complaints should be directed to their team directly. You can find contact details for Texas Roadhouse above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Texas Roadhouse. Discuss the issues you have had with Texas Roadhouse and work with their customer service team to find a resolution.