Complaint Rating:

Company information:
Global Tel Link
Ohio
United States

I totally agree with you Latoya. They are ridiculously rude. They gave me the wrong information stating that you had to have a land line telephone (from the pole) in order to recieve inmate calls-no cell phone or digital phone service (vonage, etc). So I went out and had AT&T installed into my home. They would not approve the land line because the inmates name was on the bill. Come to find out that 3 months that some stupid customer service person gave me the wrong information. Globel tel does accept vonage, you just have to fax over the bill to register the line-which I still have not heard back from customer service. How can they be so rude and give out false info like this and get away with it? Now I have 3 telephone lines(digital, land, cell) and still am not getting any calls from my brother. Maybe it is just better to write, I know its cheaper and less frustrating!