Complaint Rating:

Company information:
American Laser Centers
6202 S. Lewis Ave., Ste. K
Tulsa, Arkansas
United States
Phone: 918-779-7733
Tulsa@americanlaser.com

I have paid in full for two sets of treatments. Previously, I lived in Houston, TX, where I started with ALC and paid $1, 600.00 for 6 laser treatments. Due to clinics closing and personnel firings, I received only 3 treatments. Found a clinic close to my home in Cypress, TX and began going there where I added laser hair removal for my forearms totalling %1, 600. At that same time my husband was transferred to Arkansas, thus leaving ANY laser treatments done on my forearms. I tried to ask for a refund at the clinic, but they would not. I contacted the corporate office by letter and by phone with no avail. However, one day I find a message left on my answering machine at my house that they would not honor any refund but told me to look for ALC in my area. Yea, right, the closest one to me is in Dallas, TX, 6 hours away.

One night I was watching a Tulsa, OK late news when I discovered that American Laser Center in (TULSA) had been closed for failure to provide a physician on staff. The next day I called and they were back up and running with a physician's assistant on board. They agreed to continue the treatments from Houston but when I showed up for my appt., they informed me they could not do it because I had "sun damage" and I would have to get skin tightening and toning before any laser procedures could be done. Of course, that costs an add'l $3, 300.00, which I paid through Care Credit.

After that day, I never saw any of the same personnel again and I have yet to receive ANY laser treatments and have had only ONE skin tightening and toning treatment. They continue to cancel appts. because they have no doctor or dr. assts. The third manager was fired in August one of the past employees told me that they heard the clinic was up for sale and is now closed.

ALC is a piece of work. Terrible. Unethical. Unprofessional. Scam Artists. You name it. They are.

Please advise what my rights are in this awful situation! I don't know what to do first?

Barbara Sanders