Complaint Rating:

Company information:
ER Solutions
3120 Hayes Rd. Suite 200
Houston, Texas
United States
Phone: 800-934-1240
www.e-r-solutions.com

I received a call regarding a past Comcast cable bill from ER Solutions. According to the representative I owed over $300 and they were calling to collect. This was news to me. Confused, I asked her when was this bill owed or when was the account opened. The representative said it was from 2003 and verified my address. I said that I still live at that address but I never ordered cable service the entire time I lived there and that the building comes with cable service, so there isn't a need to purchase any. The rep immediately snapped and started to exclaim how she is not calling to sell me cable. At that point I'm like, 'Wow! I am not saying you are trying to sell me anything." I immediately took a moment because I knew this was going to start a yelling match and nothing will get accomplished. I explained to her that it is a student apartment building and cable and other utilities are included. Only if someone would want digital or premium cable then this additional service would be necessary. One would think she would now apologize for the assumption on her part as well as the yelling; but instead her attitude was worse. She then said "Then write a letter then!" I'm now trying to figure out why does she still have an attitude and telling me to write a letter as if I knew what to do but didn't do it. So I got upset and said, "What letter! To whom, to where? How am I suppose know what you're talking about-this is all new to me!" She then yelled back, "Then get a pencil and write it down so I can tell you!" I started yelling at her and hung up the phone. The funny thing is that she didn't know that I myself work in collections as a manager for one of the largest banks in the country. So I, if anyone, knows the art of patience and how customers verbally abuse reps because they are the bearer of bad news. I spoke to this rep in the same tone that I would want my customers to speak to me. The attitude, I guess, was based on predetermined response which is why she thought it was necessary to put up her defense against me. Not realizing I wasn't angry only confused about the situation. Called the main office to speak with a supervisor or manager and left a message. Of course I wasn't called back.