Complaint Rating:

Company information:
Walmart Picture Me Portraits
1550 Nashville Rd
Franklin, Kentucky
United States
Phone: 270-586-1821

I recently took my 2 year old son to this studio to have his pictures taken. That was the first mistake. The employee, Jennifer, was about as stupid as they come. I was asking about different backgrounds and she couldn't even tell me what they had. So we go in the back to see what she had. There was almost NOTHING to choose from. The was a really cute Thomas the train background I would have loved to use, but someone had taken a marker and drawn thru it so that you could not even use it! She said management did that when they got bought out. My second mistake was actually picking from the baclkgrounds they did have to use for my son. Well, this girl did not even try to get my son to smile or laugh. How can you work in photography if you're not even comfortable to get goofy with a child to make them smile for the picture?! THEN, because my son really did not like her at this point, she went outside the doorway and said for us to tell her when he smiled so she could hit the button to take his picture. She never hit that stupid button one time when I told her to. I bought a very small package since I'd already wasted my time. We were able to get a couple good pictures. Nothing like I wanted. But the second I got home, I called the 1-800 number on my receipt and told that customer service lady everyting about my awful visit. She gave me her sincere apologies and said they would be looking in to this matter. But that doesn't change the bad experience. This was the WORST portrait experience I have ever had in my life. I would not recommend anyone to use Picture Me Portraits ever!