Complaint Rating:

Company information:
Sears
Oakland, California
United States
www.sears.com

Just bought top-of-the-line washer and dryer (Kenmore) from Sears, and after 6 uses the washer died on us. Waited 4 hours for repair man who ordered parts. Waited 2 weeks for him to return (then another 4-hour window when we had to wait for him) and-- guess what?-- he forgot to order both parts! This same scenario has occurred with the only two people I know in our neighborhood who also have warranties with 1-800-4-my-home through Sears. I'm about to spend over $100 for a wash-and-fold service for my all the wash that needs to be done. Thanks, Sears. Great job. I'm trying to get them to pick up our washer and dryer and refund our money. I'll never deal with Sears again.